SDI Exam SD0-101 Topic 3 Question 58 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 58
Topic #: 3

You are re-branding your Help Desk into a Service Desk. How do you convince an old hand in

the team to change their approach and start using a standard greeting? Explain to them that:

AIt will demonstrate that the new management are in control of the group

BA standard greeting ensures that users cant control the calls

CVIPs will get the same level of service as other users

DThe reputation of the new group will be enhanced

Show Suggested Answer

Suggested Answer: D

by Blondell at Sep 21, 2022, 12:55 PM

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