SDI Exam SD0-101 Topic 3 Question 57 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 57
Topic #: 3

Your Service Desk has a Standard Operating Procedure for call handling that emphasises the

importance of using the callers name during the call. What is a key reason for so doing?

AIt lets the caller know that the SDA is using a call-logging system

BIt re-focuses the callers attention on the call

CIt emphasises that the Service Desk knows everyone in the organisation

DIt creates a feeling of authority and control for the SDA

Show Suggested Answer

Suggested Answer: B

by Mireya at Aug 20, 2022, 02:26 AM

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