SDI Exam SD0-101 Topic 2 Question 86 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 86
Topic #: 2

[All SD0-101 Questions]

How best might you use silent time during a call?

ABy reviewing with the user whats happened with the call so far

BBy clearly identifying whether this is a Service Desk issue

CBy asking about the users emotional state

DBy describing the detail of the behind-the-scenes support process

Show Suggested Answer

Suggested Answer: B

by Billye at May 02, 2024, 10:12 AM

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Bev

34 minutes ago

Option A seems like the most practical choice. Keeping the user informed about the progress of the call is key to maintaining their trust and satisfaction.

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Evette

6 days ago

I think using silent time to review what's happened so far is important.

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