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SDI Exam SD0-101 Topic 2 Question 85 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 85
Topic #: 2
[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

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Suggested Answer: A

by Gerald at Apr 25, 2024, 02:44 AM

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Denny
9 months ago
I guess it depends on the implementation. But yeah, impersonal service could be a disadvantage.
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Daron
9 months ago
Well, users and SDAs might feel it's impersonal.
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Bethanie
9 months ago
Why A though?
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Daron
10 months ago
True. I think option A makes sense.
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Brent
10 months ago
Yeah, but it can have drawbacks.
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Denny
10 months ago
The question is interesting. Promoting self-service tech in our org, hmm.
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Elbert
10 months ago
I haven't experienced that, but I can see how it could happen.
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Mabel
10 months ago
B) SDAs and users feel that the service now offered is haphazard
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Zoila
10 months ago
I agree, it feels less personal now.
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Shawn
10 months ago
A) Users and SDAs feel that the service now offered has become impersonal
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