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SDI Exam SD0-101 Topic 2 Question 83 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 83
Topic #: 2
[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

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Suggested Answer: A

by Art at Mar 15, 2024, 09:30 AM

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Dick
8 months ago
I guess it depends on the preferences of the users and how the organization values customer service.
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Danica
8 months ago
So, it's a trade-off between efficiency and personalization.
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Cassi
8 months ago
Yes, but some users might prefer a more personal touch when seeking support.
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Pearline
8 months ago
But the advantage is that it's convenient and efficient, right?
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Julio
8 months ago
I agree, users and SDAs can feel disconnected when there's no human interaction.
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Bernardo
9 months ago
I think one disadvantage of self-service technology is that the service feels impersonal.
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Craig
9 months ago
That's true, but the downside is that some users may find the service too simplistic.
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Una
9 months ago
But on the other hand, self-service technology can be more efficient and convenient for both users and SDAs.
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Hester
9 months ago
I agree with Fallon, when there's no human interaction, it does feel impersonal.
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Fallon
10 months ago
I think a disadvantage of self-service technology is that the service becomes impersonal.
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