SDI Exam SD0-101 Topic 2 Question 83 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 83
Topic #: 2

[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Show Suggested Answer

Suggested Answer: A

by Art at Mar 15, 2024, 09:30 AM

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Dick

7 months ago

I guess it depends on the preferences of the users and how the organization values customer service.

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Danica

7 months ago

So, it's a trade-off between efficiency and personalization.

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Cassi

7 months ago

Yes, but some users might prefer a more personal touch when seeking support.

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Pearline

7 months ago

But the advantage is that it's convenient and efficient, right?

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Julio

7 months ago

I agree, users and SDAs can feel disconnected when there's no human interaction.

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Bernardo

8 months ago

I think one disadvantage of self-service technology is that the service feels impersonal.

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Craig

8 months ago

That's true, but the downside is that some users may find the service too simplistic.

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Una

8 months ago

But on the other hand, self-service technology can be more efficient and convenient for both users and SDAs.

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Hester

8 months ago

I agree with Fallon, when there's no human interaction, it does feel impersonal.

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Fallon

9 months ago

I think a disadvantage of self-service technology is that the service becomes impersonal.

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