SDI Exam SD0-101 Topic 2 Question 60 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 60
Topic #: 2

Your Service Desk has a Standard Operating Procedure for telephone call handling. Which of

these options would NOT be included in that procedure?

AUsing a personalised greeting

BAsking the right questions to elicit information

CListening to what the caller is telling you

DShowing empathy for the user if appropriate

Show Suggested Answer

Suggested Answer: A

by Jina at Oct 23, 2022, 05:27 PM

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