SDI Exam SD0-101 Topic 2 Question 49 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 49
Topic #: 2

What is the correct procedure for leaving a voice mail?

ALeave your name and tell the user you will call them back in the next hour or so

BLeave the date, time and your name, SLA requirements, detailed information regarding the
Service Desk process for this type of incident and advise them to do nothing until they hear from
you again

CLeave your name, date and time, contact number, incident number, the reason for your call
and any action required of the user

DLeave the user with the message that the service desk tried to call them, give the time and date
of the call, advise them that there has been a development with their incident

Show Suggested Answer

Suggested Answer: C

by Lizette at May 04, 2022, 06:28 AM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!