SDI Exam SD0-101 Topic 2 Question 4 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 4
Topic #: 2

Which of the options best describes a key responsibility of a Service Desk Manager?

ATo deliver ad-hoc levels of service quality from the Service Desk

BTo promote the Service Desk to the organisation and users

CTo manage Incidents and Major Incidents

DTo develop and manage the Problem Management team

Show Suggested Answer

Suggested Answer: B

by Raina at May 06, 2022, 03:04 AM

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