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SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 104
Topic #: 2
[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

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Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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Lynelle
1 months ago
I'll go with option D. The service is way too simple, it's like they're dumbing it down for us.
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Kanisha
20 days ago
D) The service now offered is too simplistic
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Roslyn
21 days ago
C) The delivery of service now offered uses state-of-the-art technology
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Viola
22 days ago
B) SDAs and users feel that the service now offered is haphazard
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Buddy
29 days ago
A) Users and SDAs feel that the service now offered has become impersonal
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Cheryl
1 months ago
Haha, option C? Really? State-of-the-art technology doesn't mean it's better, you know.
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Louann
2 months ago
Definitely option B. The service is all over the place, it's just a mess.
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Yuette
22 days ago
Maybe there needs to be more training for users and SDAs to improve the self-service experience.
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Hyun
24 days ago
I think it's important to find a balance between technology and personal touch.
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Roxanne
1 months ago
I agree, it can be frustrating when the service is haphazard.
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Monroe
2 months ago
I think it depends on the situation. Sometimes a personal touch is necessary for effective support.
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Jeff
2 months ago
But isn't the convenience of self-service technology worth the trade-off of personal interaction?
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Donte
2 months ago
I agree with option A. Self-service technology can make interactions less personal.
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Stefany
2 months ago
Option A is spot-on. I feel like I'm talking to a robot now, where's the human touch?
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Valentine
2 months ago
It's convenient, but it definitely lacks the personal touch.
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Helaine
2 months ago
I think the self-service technology takes away the human touch.
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Yaeko
2 months ago
I miss the days when I could talk to a real person for help.
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Carin
2 months ago
I agree, it feels like there's no personal connection anymore.
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Hailey
3 months ago
A) Users and SDAs feel that the service now offered has become impersonal
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