SDI Exam SD0-101 Topic 2 Question 104 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 104
Topic #: 2

[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Show Suggested Answer

Suggested Answer: A

by Trinidad at Dec 09, 2024, 09:01 AM

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Lynelle

8 days ago

I'll go with option D. The service is way too simple, it's like they're dumbing it down for us.

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Cheryl

10 days ago

Haha, option C? Really? State-of-the-art technology doesn't mean it's better, you know.

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1 months ago

Option A is spot-on. I feel like I'm talking to a robot now, where's the human touch?

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Valentine

16 days ago

It's convenient, but it definitely lacks the personal touch.

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Helaine

21 days ago

I think the self-service technology takes away the human touch.

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Yaeko

24 days ago

I miss the days when I could talk to a real person for help.

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Carin

1 months ago

I agree, it feels like there's no personal connection anymore.

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Hailey

1 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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