SDI Exam SD0-101 Topic 1 Question 94 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 94
Topic #: 1

[All SD0-101 Questions]

You are handling users Incidents or Service Requests - the impact of a language barrier can mean

AA higher volume of Incidents and Service Requests are logged

BThe Priorities of Incidents and Service Requests are higher due to increased escalations

CCustomer satisfaction is higher due to the length of time spent on the calls

DThere is confusion about the details of the users Incident or Service Request

Show Suggested Answer

Suggested Answer: A

by Desmond at Aug 03, 2024, 04:38 AM

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4 hours ago

I agree with Clay, more incidents and requests can be logged because of misunderstandings.

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3 days ago

I think the impact of a language barrier can mean a higher volume of Incidents and Service Requests are logged.

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