SDI Exam SD0-101 Topic 1 Question 94 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 94
Topic #: 1

[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Show Suggested Answer

Suggested Answer: A

by Desmond at Aug 03, 2024, 04:38 AM

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Sharika

5 months ago

I think a balance between technology and personal interaction is key for success.

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Freida

5 months ago

But on the other hand, using state-of-the-art technology can improve efficiency.

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Audra

5 months ago

I agree with that. It's important to maintain a personal touch in customer service.

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Truman

5 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Rikki

5 months ago

I think it depends on the situation. Sometimes a personal touch is needed for better customer service.

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Desire

5 months ago

But isn't the convenience of self-service technology worth it?

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Marion

6 months ago

I agree with option A. Self-service technology can make interactions less personal.

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Dustin

6 months ago

Haha, C? Really? State-of-the-art tech is cool and all, but it doesn't make up for the lack of human interaction. I'll take a friendly SDA over a fancy system any day!

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Brittni

5 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Lovetta

5 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Kimberely

6 months ago

B) SDAs and users feel that the service now offered is haphazard

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Launa

6 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Kati

6 months ago

I'm going with D. Self-service is great, but it can be too basic, leaving users wanting more. Where's the depth of support?

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William

7 months ago

I think B is the way to go. The service can feel all over the place with self-service. It's not as streamlined as having a real person helping you.

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Luther

6 months ago

B) SDAs and users feel that the service now offered is haphazard

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Nadine

6 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Rosann

7 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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Janey

7 months ago

Option A is spot on. The personal touch is lost when you switch to self-service. Who wants to feel like they're talking to a robot?

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Gearldine

6 months ago

I prefer talking to a real person rather than using self-service technology.

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Paulina

6 months ago

I think self-service can be convenient, but it does lack that human touch.

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Shalon

6 months ago

I agree, it's nice to have that personal interaction when seeking support.

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