SDI Exam SD0-101 Topic 1 Question 38 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 38
Topic #: 1

When you log a user support call what information must you be sure to capture?

AThe users expectation of the SLA

BThe Service Desks current workload

CThe last date the user contacted the Service Desk

DThe way the user describes the Incident

Show Suggested Answer

Suggested Answer: D

by Veronika at May 08, 2022, 07:08 AM

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