SDI Exam SD0-101 Topic 1 Question 107 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 107
Topic #: 1

[All SD0-101 Questions]

What is a clear sign that there is a conflict or potentially difficult situation emerging during a

call?

AThe caller says that they need to hang up to go to a meeting

BThe caller indicates that their issue must be resolved quickly

CThe caller indicates that they dont understand Service Desk processes

DThe caller starts speaking more slowly and quietly

Show Suggested Answer

Suggested Answer: B

by Mindy at Feb 12, 2025, 09:16 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

2 days ago

I think a clear sign of conflict is when the caller starts speaking more slowly and quietly.

upvoted 0 times

...