SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 106
Topic #: 1

[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Show Suggested Answer

Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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Shad

3 days ago

I don't know, I kind of like the idea of self-service tech. Feels more efficient. But I can see how some might find it too simplistic, so D could be the answer here.

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Brinda

12 days ago

Haha, I bet the IT guys are loving this whole self-service thing. Less work for them, am I right? But I guess option A makes the most sense.

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Johna

14 days ago

Hmm, I think the answer here is A. Self-service tech can make the service feel impersonal, especially for users who prefer that human touch.

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Vernell

9 days ago

Yeah, I prefer talking to a real person when I need help.

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Jeanice

10 days ago

I agree, self-service can sometimes feel impersonal.

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Rosamond

1 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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