SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 106
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user who feels they have been let down by the IT department and

although they are not yet angry, they clearly feel disappointed. What should you do to rectify this

situation?

AProvide an reason for everything that has happened

BExplain that it was the infrastructure teams error that you will correct

CEnsure the user knows you are going to sort it out for them

DEscalate the call to your manager immediately

Show Suggested Answer

Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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