SDI Exam SD0-101 Topic 1 Question 105 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 105
Topic #: 1

Which of these options best describes examples of self-service technology?

AFAQs, external knowledge packs, and IVR-based systems

BTraining courses, procedures and an on-line Service Knowledge Management System

CWeb-based self-help systems, Incident data and FAQs

DForms, procedures, help systems and on-line tutorials

Show Suggested Answer

Suggested Answer: D

by Felton at Jan 15, 2025, 05:47 AM

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1 days ago

I think the answer is C.

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5 days ago

I agree with Annamae, C is the way to go. IVR and FAQs are definitely part of it.

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14 days ago

C) Web-based self-help systems, Incident data and FAQs seems like the best option here. It covers all the key elements of self-service technology.

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5 days ago

A) FAQs, external knowledge packs, and IVR-based systems

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