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SDI Exam SD0-101 Topic 1 Question 105 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 105
Topic #: 1
[All SD0-101 Questions]

Which of these options best describes examples of self-service technology?

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Suggested Answer: D

by Felton at Jan 15, 2025, 05:47 AM

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Laquanda
14 days ago
Hmm, I'd go with C. Web, data, and FAQs - that's the holy trinity of self-service, like the three musketeers but with less sword-fighting.
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Janine
10 days ago
User 1: I think C is the way to go too. Web-based self-help is so convenient.
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Merilyn
26 days ago
D) Forms, procedures, help systems and on-line tutorials is my pick. Gotta have those how-to's for self-service, am I right?
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Harley
10 days ago
Definitely! It's important to have resources like that available for users.
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Stephaine
17 days ago
Yes, I agree. Having forms and tutorials really helps with self-service.
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Bambi
28 days ago
But C includes web-based self-help systems, which are a key component of self-service technology.
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Hyun
29 days ago
I disagree, I believe the answer is A.
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Bambi
1 months ago
I think the answer is C.
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Shantell
1 months ago
I agree with Annamae, C is the way to go. IVR and FAQs are definitely part of it.
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Dalene
3 days ago
I agree, IVR-based systems and Incident data also fall under self-service technology.
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Verda
16 days ago
I think C is the best option. Web-based self-help systems and FAQs are definitely examples of self-service technology.
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Annamae
2 months ago
C) Web-based self-help systems, Incident data and FAQs seems like the best option here. It covers all the key elements of self-service technology.
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Salena
26 days ago
C) Web-based self-help systems, Incident data and FAQs
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King
28 days ago
B) Training courses, procedures and an on-line Service Knowledge Management System
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Lynelle
1 months ago
A) FAQs, external knowledge packs, and IVR-based systems
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