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SDI Exam SD0-101 Topic 1 Question 101 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 101
Topic #: 1
[All SD0-101 Questions]

Which option is a common form of call monitoring in a Service Desk?

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Suggested Answer: D

by Omega at Sep 12, 2024, 07:55 PM

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Freeman
28 days ago
I'm just here for the free coffee and donuts. Oh, and the exam, of course. But mostly the coffee and donuts.
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Alishia
1 months ago
C) Remote delivery observation - Ah, the old 'remote delivery' trick. Classic call monitoring technique in the Service Desk world. Can't go wrong with that one!
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Nu
2 days ago
D) Remote service observation - Yeah, I've seen this method used a lot in Service Desks for call monitoring.
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Selma
11 days ago
B) Remote call management observation - I've heard that this is another common technique used for monitoring calls in a Service Desk.
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Josefa
18 days ago
A) Remote service continuity observation - I think that's a common form of call monitoring in a Service Desk.
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Huey
1 months ago
A) Remote service continuity observation - Gotta keep an eye on that service continuity, am I right? Sounds like a solid choice to me.
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Sonia
15 days ago
D) Remote service observation - Keeping an eye on the overall service sounds like a good idea too.
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Wilburn
23 days ago
B) Remote call management observation - I think monitoring the calls directly would be more effective.
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Lorriane
30 days ago
A) Remote service continuity observation - Gotta keep an eye on that service continuity, am I right? Sounds like a solid choice to me.
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Jovita
2 months ago
B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.
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Freeman
27 days ago
D) Remote service observation - Keeping an eye on the overall service provided is crucial for a Service Desk.
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Chandra
30 days ago
C) Remote delivery observation - Monitoring the delivery process could also be important for a Service Desk.
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Maryann
1 months ago
B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.
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Ernest
1 months ago
A) Remote service continuity observation - That option doesn't seem as relevant for a Service Desk.
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Eun
2 months ago
I'm not sure, but I think it could also be A) Remote service continuity observation because it focuses on the continuity of service delivery.
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Leonor
2 months ago
D) Remote service observation - This is the obvious choice here. What kind of call monitoring are we even talking about if it's not related to the service itself?
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Raylene
18 days ago
D) Remote service observation - Yeah, this one seems like the most relevant choice for call monitoring in a Service Desk.
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Johanna
21 days ago
C) Remote delivery observation - This option might be more about monitoring the delivery process.
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Lucina
1 months ago
B) Remote call management observation - I think this option focuses more on how the calls are being handled.
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Arlene
2 months ago
A) Remote service continuity observation - That sounds like it could be useful for monitoring the overall service.
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Janella
2 months ago
I agree with Melissia, Remote service observation makes sense because it involves monitoring the service provided remotely.
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Melissia
2 months ago
I think the common form of call monitoring in a Service Desk is D) Remote service observation.
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