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Scaled Agile Exam SAFe-APM Topic 6 Question 3 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam
Question #: 3
Topic #: 6
[All SAFe-APM Questions]

Which statement is true about personas?

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Suggested Answer: A

Personas are fictional characters that represent the ideal customers or users of a product or service. They help product teams understand and empathize with the needs, goals, and preferences of their target segments. Personas explain how the customers want to use the product by describing their behaviors, motivations, pain points, and expectations. Personas also help product teams design and deliver solutions that meet the customer needs and create value.


Personas: This article from the Scaled Agile Framework explains the concept and purpose of personas, and how they can be used in a SAFe context to support customer-centricity, design thinking, and lean UX.

What are Personas?: This article from Agile Alliance defines personas and describes their benefits and characteristics. It also provides some tips and examples on how to create and use personas effectively.

by Junita at Apr 14, 2024, 05:34 PM

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Jenelle
10 months ago
I think D makes sense because personas help in selecting the right market segment.
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Dahlia
10 months ago
But personas are supposed to represent a wide range of experiences, so I still think it's B.
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Zona
11 months ago
I disagree, I believe the answer is C.
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Dahlia
11 months ago
I think the answer is B.
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Lindsey
11 months ago
Haha, good one Ryan! But seriously, I think option A is the way to go. Personas should explain customer usage, not just problems.
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Norah
11 months ago
Option B sounds right to me. Personas should represent a broad set of experiences to speak to a wider market range.
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Carol
10 months ago
Yes, that's important too. They should be realistic representations.
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Terry
10 months ago
But don't they also need to convey the problems of a typical Customer?
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Rosendo
10 months ago
I agree, personas need to cover a wide range of experiences.
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Carin
12 months ago
I think this is a tricky question. The personas should explain how the customers want to use the product, so I'd go with option A.
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