You are creating a new legacy variant business unit.
Which matching rules does SAP Customer Data Platform preconfigure for both the Contextual Profile view and the Unified Profile view? Note: There are 3 correct answers to this question.
The SAP Customer Data Platform preconfigures matching rules to ensure accurate customer data matching. These rules are applied sequentially; if no match is found using the first identifier, the next identifier is tried. The predefined matching rules include:
Match Customers based onmasterDataId
Match Customers based oncrmId
Match Customers based onciamId
This setup helps in identifying and matching customer data accurately for both the Contextual Profile view and the Unified Profile view.
How can data be ingested into SAP Customer Data Platform? Note: There are 2 correct answers to this question.
Data can be ingested into the SAP Customer Data Platform using the Ingestion API, which allows for the integration of data from various sources. Additionally, data can be uploaded directly into the console in the form of CSV or JSON files, providing a manual method of data entry.
Data ingestion into the SAP Customer Data Platform can be achieved through various methods, ensuring flexibility and convenience in integrating data from different sources. Two valid methods include:
A . Using the Ingestion API: The Ingestion API provides a programmatic way to send data to the SAP Customer Data Platform, allowing for the automation of data integration processes. This method is suitable for real-time or batch data ingestion, supporting various data types and structures.
D . Uploading a CSV/JSON file in the console: For manual data uploads or when integrating data from systems that can export data in CSV or JSON formats, this method allows users to directly upload files through the platform's console. This approach is particularly useful for ad-hoc data integration tasks or when dealing with data that does not frequently change.
These methods offer flexibility in how data is ingested into the platform, accommodating different use cases and integration requirements.
SAP Customer Data Platform documentation on data ingestion methods and APIs.
User guides on uploading data files and using the Ingestion API within the SAP Customer Data Platform.
Which of the following are functionalities of the Event Playground? Note: There are 2 correct answers to this question.
Which statements describe preconfigured matching rules? Note: There are 2 correct answers to this question.
In the context of the SAP Customer Data Platform, matching rules are critical for accurately merging and linking customer data from various sources. Regarding preconfigured matching rules:
B . The Unified Customer Profile rules can be edited and re-ordered, but not deleted. This flexibility allows organizations to tailor the matching logic to their specific needs and priorities while maintaining a core set of rules that ensure consistent and reliable matching across customer data sets.
C . The Unified Customer Profile rules can be edited, re-ordered, and deleted. In some configurations, it's possible to have full control over these rules, including the ability to delete them if they are no longer relevant or if better matching criteria have been established. This level of control supports dynamic and evolving data management strategies, allowing businesses to adapt their matching logic as their understanding of their customer data deepens or as their business requirements change.
These options underscore the platform's flexibility in managing customer data, enabling organizations to fine-tune how individual customer records are identified, merged, and maintained over time.
SAP Customer Data Platform documentation on data matching and merging capabilities.
Best practices for configuring matching rules in the Unified Customer Profile within the SAP Customer Data Platform.
Which of the following flow controls are supported in CX flows? Note: There are 2 correct answers to this question.
The SAP Customer Data Platform supports various flow controls within CX flows to manage the customer journey. Specifically, the 'Wait Until Duration' control allows the stalling of a CX flow's path for a specified period or until a certain date and time. The 'Join' control enables the merging of different paths of a CX flow into one. These controls are essential for orchestrating complex customer interactions and ensuring timely engagements.
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