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  • C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP C_C4H51_2405 Exam Questions

Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Exam Code: C_C4H51_2405
Related Certification(s):
  • SAP Certified Associate Certifications
  • SAP Implementation Consultant - SAP Service Cloud Certifications
Certification Provider: SAP
Actual Exam Duration: 180 Minutes
Number of C_C4H51_2405 practice questions in our database: 80 (updated: Feb. 04, 2025)
Expected C_C4H51_2405 Exam Topics, as suggested by SAP :
  • Topic 1: Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
  • Topic 2: Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
  • Topic 3: User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
  • Topic 4: Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
  • Topic 5: Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories. Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
  • Topic 6: Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
  • Topic 7: Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
  • Topic 8: Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
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Jannette

4 days ago
Don't forget about mobile capabilities! There were questions on setting up and using the mobile app for field service.
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Lynda

18 days ago
Case management was a significant part of the exam. Be familiar with case creation, assignment, and resolution processes.
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Elin

21 days ago
SAP certification achieved! Pass4Success, you're a lifesaver for last-minute studying.
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Lettie

28 days ago
Just passed the SAP Service Cloud certification! The Pass4Success practice questions were very helpful. One question that I found challenging was about managing clean core, specifically how to maintain a clean core while customizing the system. I wasn't entirely sure, but I passed the exam.
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Wilda

1 months ago
Reporting and analytics questions popped up frequently. Know how to create and interpret key performance indicators (KPIs) for service operations.
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Arthur

2 months ago
Service level agreements (SLAs) were a hot topic. Understand how to configure and monitor SLAs in the system.
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Beckie

2 months ago
Success with SAP Service Cloud! Pass4Success helped me prepare efficiently.
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Loreen

2 months ago
I passed the SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam, and Pass4Success practice questions were a huge help. There was a question about customer support services, asking how to set up a knowledge base for customer self-service. I found it a bit tricky but still managed to pass.
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Cheryl

2 months ago
The exam covered a lot on user roles and permissions. Know how to set up and manage different user types in Service Cloud.
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Julieta

2 months ago
Thrilled to have passed the SAP Service Cloud certification! Pass4Success practice questions were a great resource. One question that caught me off guard was about user management, specifically how to assign roles and permissions to different users. I wasn't completely certain, but I still passed.
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Ashley

2 months ago
Knowledge management is crucial. Be prepared to answer questions about creating and managing knowledge articles.
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King

3 months ago
Passed on my first try! Pass4Success questions were incredibly similar to the real exam.
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Timothy

3 months ago
I successfully passed the SAP Service Cloud exam, and the Pass4Success practice questions were extremely useful. There was a question on data management, asking how to import and export data within SAP Service Cloud. I was a bit unsure about the export process, but I managed to pass.
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Wynell

3 months ago
Make sure you understand ticket management workflows. I encountered several questions on ticket routing and escalation processes.
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Flo

3 months ago
Excited to share that I passed the SAP Service Cloud certification! The Pass4Success practice questions were invaluable. One question that puzzled me was about service objects, specifically how to link service tickets to customer accounts. I wasn't entirely sure, but I still passed the exam.
upvoted 0 times
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Elouise

4 months ago
SAP Service Cloud certified! Pass4Success materials were crucial for my quick prep.
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Trevor

4 months ago
Customer engagement features were a big focus. Study the different channels and how they integrate with Service Cloud.
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Leigha

4 months ago
I passed the SAP Certified Associate exam for SAP Service Cloud, and Pass4Success practice questions were a big help. There was a question about the service business process, asking how to manage service requests from creation to resolution. I found it a bit confusing but still managed to pass.
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Alishia

4 months ago
Heads up! The exam tests your knowledge of SAP Service Cloud architecture. Expect questions on system landscape and integration points.
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Joanna

4 months ago
Happy to announce that I passed the SAP Service Cloud exam! Thanks to Pass4Success practice questions, I felt well-prepared. One challenging question was about the basic setup settings, particularly how to configure service levels and priorities. I wasn't completely confident in my answer, but I passed nonetheless.
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Denny

5 months ago
Aced the SAP Certified Associate exam! Pass4Success made prep a breeze.
upvoted 0 times
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Lisandra

5 months ago
Just passed the SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam! Grateful to Pass4Success for their spot-on practice questions. Be ready for scenario-based questions on Service Cloud implementation strategies.
upvoted 0 times
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Jeffrey

5 months ago
Just cleared the SAP Service Cloud certification! The Pass4Success practice questions were a lifesaver. There was a tricky question on generating reports using SAP Service Cloud. It asked about the different types of reports available and how to customize them. I was a bit unsure about the customization part, but I still made it through.
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Nada

5 months ago
Just passed the exam! Thanks again to Pass4Success. The last topic was on system configuration and customization. Understand how to tailor SAP Service Cloud to specific business needs.
upvoted 0 times
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Stephaine

5 months ago
I recently passed the SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about setting up communication channels. Specifically, it asked how to configure email channels for customer support, and I wasn't entirely sure about the steps involved. Despite this, I managed to pass the exam.
upvoted 0 times
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Onita

6 months ago
Just passed the SAP Service Cloud exam! Thanks to Pass4Success for the spot-on practice questions.
upvoted 0 times
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Free SAP C_C4H51_2405 Exam Actual Questions

Note: Premium Questions for C_C4H51_2405 were last updated On Feb. 04, 2025 (see below)

Question #1

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Reveal Solution Hide Solution
Correct Answer: A, C

Question #2

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Reveal Solution Hide Solution
Correct Answer: B, D, E

Question #3

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

Reveal Solution Hide Solution
Correct Answer: B

Question #4

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

Reveal Solution Hide Solution
Correct Answer: B, D

Question #5

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

Reveal Solution Hide Solution
Correct Answer: B, D

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