Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.
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