New Year Sale ! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SAP Exam E_C4HYCP_12 Topic 2 Question 32 Discussion

Actual exam question for SAP's E_C4HYCP_12 exam
Question #: 32
Topic #: 2
[All E_C4HYCP_12 Questions]

Which of the following cases should you treat as a support incident?Note: There are 2 correct answers to this question.

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Gladys at Feb 12, 2024, 03:30 AM

Limited Time Offer

25%

Off

Get Premium E_C4HYCP_12 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Paz
6 months ago
I think that specific case might not be a support incident because it's more about providing specialized advice rather than troubleshooting a product issue.
upvoted 0 times
...
Helaine
6 months ago
I see your point, but what about when a partner needs specialized advice regarding the architectural aspects of a project?
upvoted 0 times
...
Eileen
6 months ago
I'm just picturing the support agent trying to explain architectural concepts to a partner. 'So, you see, the load balancer is like the traffic cop of your website...'
upvoted 0 times
Mabel
5 months ago
Yeah, I can imagine the partner getting confused with all the technical jargon.
upvoted 0 times
...
Jettie
5 months ago
Haha, that would be quite the challenge for the support agent!
upvoted 0 times
...
...
Gretchen
6 months ago
I agree with that, but I also believe that contacting Product Support regarding slow performance should be considered a support incident.
upvoted 0 times
...
Latia
6 months ago
I think we should treat it as a support incident when a partner contacts Product Support for assistance with a custom solution.
upvoted 0 times
...
Anika
6 months ago
Exactly, Ceola. It's important to distinguish between issues that fall within the standard support scope and those that require specialized expertise.
upvoted 0 times
...
Keva
6 months ago
Hah, I bet some poor support agent is going to get a headache trying to walk a partner through their custom solution. At least B and C are straightforward problems.
upvoted 0 times
Cory
6 months ago
Definitely, those are more common issues that Product Support can help with. Custom solutions and architectural advice are a bit more complex.
upvoted 0 times
...
Tess
6 months ago
Yeah, dealing with custom solutions can be tricky. It's good that slow performance and customization are considered support incidents.
upvoted 0 times
...
...
Cora
7 months ago
Definitely agree with B and C. That's the kind of stuff we always end up dealing with in support. The other two are more like consulting work.
upvoted 0 times
Delmy
6 months ago
Exactly, anything beyond that is more consulting than support.
upvoted 0 times
...
Terrilyn
6 months ago
Agreed, those are the cases where we can really help partners out.
upvoted 0 times
...
Lizette
6 months ago
Exactly, anything beyond that is more specialized and not within our support scope.
upvoted 0 times
...
Eva
6 months ago
Yeah, those are the cases where we can really help partners out.
upvoted 0 times
...
Casie
6 months ago
I agree, slow performance and customization requests are common support issues.
upvoted 0 times
...
Shantay
6 months ago
Yeah, slow performance and customization requests are common support issues.
upvoted 0 times
...
...
Ceola
7 months ago
I see your point, Annmarie, but I think in that case the partner may need more specialized assistance beyond what Product Support can provide.
upvoted 0 times
...
Annmarie
7 months ago
But what about when a partner needs advice on architectural aspects? Shouldn't that also be considered a support incident?
upvoted 0 times
...
Jamey
7 months ago
I agree with Anika, it's important to address performance issues promptly to ensure customer satisfaction.
upvoted 0 times
...
Christene
7 months ago
Hmm, I'm pretty sure B and C are the correct answers here. Slow performance and customization questions seem like classic support issues to me.
upvoted 0 times
Daron
6 months ago
Yes, you're right. Those cases indicate that the partner needs assistance with the standard functionality of the product.
upvoted 0 times
...
Casie
7 months ago
I agree, those are the correct answers. Slow performance and customization are definitely support incidents.
upvoted 0 times
...
Pedro
7 months ago
Yes, those cases indicate that the partner needs help with the standard functionality of SAP Commerce Cloud.
upvoted 0 times
...
Cecily
7 months ago
I agree, those are the correct answers. Slow performance and customization are definitely support incidents.
upvoted 0 times
...
...
Anika
8 months ago
I think we should treat cases where a partner contacts Product Support for slow performance as a support incident.
upvoted 0 times
...

Save Cancel