SAP Exam C_S4CFI_2402 Topic 1 Question 9 Discussion

Actual exam question for SAP's C_S4CFI_2402 exam

Question #: 9
Topic #: 1

[All C_S4CFI_2402 Questions]

You post and match an incoming payment to the incorrect customer account. How can you correct the mistake?

AReset the clearing and reverse the document

BIssue a credit memo to the customer.

CChange the customer on the payment document.

DContact the customer through correspondence.

Show Suggested Answer

Suggested Answer: A

If an incoming payment has been posted and matched to the incorrect customer account in SAP S/4HANA Cloud Public Edition, the appropriate action to correct the mistake is to reset the clearing and reverse the document. This process removes the clearing status of the payment, allowing the payment document to be reversed and corrected. This ensures that the payment is accurately reflected in the correct customer account and maintains the integrity of the financial records.

References:

SAP S/4HANA Cloud Accounts Receivable documentation

SAP Financial Accounting user guides on handling payment errors

by Bulah at Apr 24, 2024, 10:18 AM

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Clarence

4 months ago

Haha, I bet the person who wrote this question has never actually had to deal with a mismatched payment in the real world. A credit memo is the way to go, no doubt.

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Michael

4 months ago

D) Contact the customer through correspondence? What is this, the 1800s? Let's use some modern accounting techniques here, folks.

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Viva

4 months ago

Contacting the customer seems unnecessary to me.

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Florinda

4 months ago

A) Reset the clearing and reverse the document? Sounds like a lot of work just to fix a simple mistake. I'd go with the credit memo option, nice and straightforward.

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Tonette

4 months ago

B) Issue a credit memo to the customer.

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Ona

4 months ago

A) Reset the clearing and reverse the document

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Malissa

5 months ago

Changing the customer on the payment document seems straightforward.

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Christiane

5 months ago

Why not just issue a credit memo?

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Willow

5 months ago

I think 'Reset the clearing and reverse the document' is the way to go.

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Dortha

6 months ago

C) Change the customer on the payment document seems like the easiest solution. Why go through the hassle of issuing a credit memo when you can just fix it directly on the document?

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Paz

5 months ago

C) Change the customer on the payment document.

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Launa

5 months ago

A) Reset the clearing and reverse the document

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Latricia

5 months ago

C) Change the customer on the payment document.

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Elza

5 months ago

A) Reset the clearing and reverse the document

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Sue

6 months ago

I think the answer is B) Issue a credit memo to the customer. That way, you can easily correct the mistake and ensure the customer's account is properly credited.

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