Hey, guys, did you hear about the IT guy who tried to customize the SLA in the Business Activity section? Talk about a wild goose chase! Anyway, I'm sticking with A, the classic choice.
I'm going with C. Process Modelling > Service Level Agreement. It just sounds fancier, you know? Like, I'm gonna model my business processes and then customize the SLA. Boom, certification earned!
Option B sounds like it's for the wrong type of request. I'm going with A - Entity Types > Service Level Agreement. That's where the SLA magic happens.
Definitely option A. I mean, where else would you customize the SLA if not in the entity types? It's like trying to change the tires on a car from the backseat.
I think the correct answer is A. Entity Types > Service Level Agreement. That's where you can customize the SLA details like days and hours by priority.
Curtis
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