You want to define time limits for change request processing according to duration and status based on the customerls KPIs. Which of the following actions will you perform? Note: There are3 correct answers to this question.
This question is a real 'change request' in itself! I'm just glad I don't have to process the time limits for it. A, C, and D sound like the winning combo though.
I think A, C, and D are the right answers here. Configuring process insight, using the generic time management BAdI, and setting up an SLA for change request types are key to defining time limits.
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