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SAP Exam C_FSM_2211 Topic 6 Question 38 Discussion

Actual exam question for SAP's C_FSM_2211 exam
Question #: 38
Topic #: 6
[All C_FSM_2211 Questions]

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

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Suggested Answer: B, D

by Rolande at Mar 09, 2025, 05:49 AM

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Latricia
2 days ago
But what about planning an appointment at the customer? Isn't that also a valid scenario for a service call?
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Jacki
3 days ago
I agree with Chan. Service calls are necessary for sending engineers.
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Cristina
4 days ago
Definitely (B) and (D). Those scenarios require a service call to properly document the issue and dispatch a technician. The other options are more administrative tasks that can be handled through activities.
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Chan
8 days ago
I think you need a service call when you need to send an engineer to the customer.
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Marti
8 days ago
I think the correct answers are (B) and (D). A service call is necessary when you need to record a problem for the customer or send an engineer to the customer, not for setting up a meeting or planning an appointment.
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