SAP Exam C_FSM_2211 Topic 4 Question 35 Discussion

Actual exam question for SAP's C_FSM_2211 exam

Question #: 35
Topic #: 4

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

AWhen you need to set up a meeting with the customer

BWhen you need to record a problem for the customer

CWhen you need to plan an appointment at the customer

DWhen you need to send an engineer to the customer

Show Suggested Answer

Suggested Answer: B, D

by Angelyn at Jan 15, 2025, 12:04 AM

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Serina

1 months ago

Hah, I bet the customer would love it if we could just send an engineer over for a quick chat. But alas, D is the only real option.

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Markus

1 months ago

Wait, we're not just planning a tea party at the customer's place, are we? C seems a bit off the mark too.

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Tasia

7 days ago

D) When you need to send an engineer to the customer

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Lindsay

18 days ago

B) When you need to record a problem for the customer

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Lajuana

20 days ago

A) When you need to set up a meeting with the customer

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Fausto

2 months ago

Well, I guess the customer isn't going to appreciate us setting up a meeting just for fun. A is clearly the wrong answer here.

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Anissa

1 months ago

D) When you need to send an engineer to the customer

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Anissa

1 months ago

B) When you need to record a problem for the customer

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Elliott

2 months ago

I think both B and D are correct. Recording a problem for the customer and sending an engineer are both scenarios that require a service call.

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Melissa

2 months ago

I'm not sure about the other options, but I think A and D are the correct answers.

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Nobuko

2 months ago

Definitely D! You need a service call when you need to send an engineer to the customer. That's the whole point of field service management, right?

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Audrie

1 months ago

Exactly, sending an engineer is a key reason for a service call.

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Veronica

1 months ago

Yes, D is correct. That's when you need a service call.

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Abraham

1 months ago

D) When you need to send an engineer to the customer

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Carin

1 months ago

C) When you need to plan an appointment at the customer

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Junita

1 months ago

B) When you need to record a problem for the customer

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Vincenza

2 months ago

A) When you need to set up a meeting with the customer

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Apolonia

2 months ago

I agree with Jesus. You also need a service call when you need to record a problem for the customer.

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Jesus

2 months ago

I think you need a service call when you need to send an engineer to the customer.

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