For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.
Ah, the dispatcher's got the power! Setting the service call to Technically Completed and Releasing the assignment, that's their jam. Although, I wonder if they ever get the urge to just hit 'Finish' and call it a day?
Haha, the dispatcher's like the puppet master, pulling the strings behind the scenes. I bet they set the service call to Finished too, just to keep things tidy.
The dispatcher definitely sets the service call to Technically Completed. Not sure about the other one though. Maybe they also perform the activity checkout?
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