SAP Exam C_FSM_2211 Topic 2 Question 24 Discussion

Actual exam question for SAP's C_FSM_2211 exam

Question #: 24
Topic #: 2

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

AWhen you need to set up a meeting with the customer

BWhen you need to record a problem for the customer

CWhen you need to plan an appointment at the customer

DWhen you need to send an engineer to the customer

Show Suggested Answer

Suggested Answer: B, D

by Jessenia at Aug 02, 2024, 09:22 PM

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Twana

5 months ago

Planning an appointment at the customer can be done through an activity, so I think the correct answers are sending an engineer and recording a problem.

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Brandon

5 months ago

I believe recording a problem for the customer also requires a service call, not just an activity.

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Rochell

5 months ago

I agree with Viola, setting up a meeting with the customer can be done through an activity.

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Viola

5 months ago

I think you need a service call when you need to send an engineer to the customer.

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Vanna

6 months ago

Haha, I bet someone is going to pick option A just for the lols. 'When you need to set up a meeting with the customer' - really? That's not a service call!

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Judy

6 months ago

I believe recording a problem for the customer also requires a service call, as it involves more detailed information.

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Christoper

6 months ago

Definitely B and D. A service call is all about resolving issues at the customer site, not scheduling meetings or appointments.

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Darci

5 months ago

That makes sense, service calls are for addressing issues directly with the customer.

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Darci

5 months ago

I agree, service calls are specifically for recording problems and sending engineers.

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Michel

6 months ago

D) When you need to send an engineer to the customer

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Ellen

6 months ago

A) When you need to record a problem for the customer

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Maybelle

6 months ago

I agree with Ashley. Setting up a meeting or planning an appointment can be done through an activity.

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Ashley

6 months ago

I think you need a service call when you need to send an engineer to the customer.

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Lajuana

6 months ago

I think options B and D are the correct answers. A service call is needed when there's a problem to record or an engineer needs to be sent to the customer.

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Teri

5 months ago

Setting up a meeting with the customer and planning an appointment can be done through activities.

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Teri

5 months ago

I agree, options B and D are the correct answers.

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