SAP Exam C_C4HCX_2405 Topic 2 Question 7 Discussion

Actual exam question for SAP's C_C4HCX_2405 exam

Question #: 7
Topic #: 2

What are some of the machine learning capabilities in SAP Service Cloud?Note: There are 2 correct Answers to this question.

AWarranty determination

BCustomer identification

CMachine translation

DTicket categorization

Show Suggested Answer

Suggested Answer: B, D

by Ivory at Jan 26, 2025, 05:31 PM

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Nobuko

26 days ago

I can see how those could be useful too. It's important to have a variety of capabilities in machine learning.

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Madelyn

1 months ago

Hmm, that's interesting. I didn't think about customer identification and machine translation.

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Dahlia

1 months ago

Hold up, are we sure there's no option for 'Predicting when the coffee machine in the office breaks down'? That seems like a crucial ML capability these days.

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Dylan

1 months ago

I'm going with D and A. Ticket categorization and warranty determination seem like the machine learning features they'd include in a service management platform.

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Lyndia

1 months ago

I believe customer identification and machine translation are also machine learning capabilities in SAP Service Cloud.

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Ashley

1 months ago

Customer identification and warranty determination - those sound like the right answers to me. Machine translation is cool, but not really relevant for a service cloud solution.

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