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SAP Exam C_C4H56I_34 Topic 2 Question 31 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 31
Topic #: 2
[All C_C4H56I_34 Questions]

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this

question.

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Suggested Answer: B, C, E

The categories in the service catalog can be used for service level determination, a filter option for the case summary, and case responsibility determination. Service level determination is the process of assigning a service level agreement (SLA) to a case based on the category and other attributes. A filter option for the case summary allows the user to view cases by category or subcategory. Case responsibility determination is the process of assigning a case to a service agent or a service team based on the category and other criteria.Reference=Configuring Categories,Creating the Statuses for Cases,Service Categorization with Machine Learning


by Gerald at Feb 07, 2025, 07:08 PM

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Josue
6 days ago
Ha! This reminds me of that time I tried to create my own service catalog and ended up with a bunch of random categories like 'The Fancy Stuff' and 'Things That Make You Go Hmm'. Anyway, I think B, D, and E are the correct answers.
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Clement
11 days ago
Hold on, is this a trick question? I'm going to say B, D, and E. Service level determination, business role assignment, and case responsibility determination sound like the right answers to me.
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Joaquin
16 days ago
Hmm, I'm not too sure about this one. Let me think... I'll go with A, B, and D. Controlling the validity of the service catalog and assigning business roles seem like logical uses for the categories.
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Latonia
2 days ago
I agree, those options seem like the most relevant uses for the categories in the service catalog.
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Jackie
6 days ago
I think A, B, and D are correct too. It makes sense to use categories for controlling validity and determining service levels.
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Tamekia
27 days ago
Yes, that's correct. They can also be used to control validity of the service catalog.
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Tamra
28 days ago
Wow, this is a tricky one! I'm going to go with B, C, and E. The categories can be used for service level determination and case responsibility, but also as a filter option for the case summary.
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Kristel
1 months ago
I believe they can also be used for business role assignment.
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Quentin
1 months ago
I think B, D, and E are the correct answers. The service catalog categories are used to determine service levels, assign business roles, and determine case responsibilities.
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Nu
16 days ago
Yes, you're right! The categories in the service catalog can be used for service level determination, business role assignment, and case responsibility determination.
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Corazon
28 days ago
I think B, D, and E are the correct answers.
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Tamekia
1 months ago
I think the categories in the service catalog can be used for service level determination.
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