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SAP Exam C_C4H56I_34 Topic 2 Question 31 Discussion

Actual exam question for SAP's C_C4H56I_34 exam
Question #: 31
Topic #: 2
[All C_C4H56I_34 Questions]

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this

question.

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Suggested Answer: B, C, E

The categories in the service catalog can be used for service level determination, a filter option for the case summary, and case responsibility determination. Service level determination is the process of assigning a service level agreement (SLA) to a case based on the category and other attributes. A filter option for the case summary allows the user to view cases by category or subcategory. Case responsibility determination is the process of assigning a case to a service agent or a service team based on the category and other criteria.Reference=Configuring Categories,Creating the Statuses for Cases,Service Categorization with Machine Learning


by Gerald at Feb 07, 2025, 07:08 PM

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Quentin
2 days ago
I think B, D, and E are the correct answers. The service catalog categories are used to determine service levels, assign business roles, and determine case responsibilities.
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Tamekia
7 days ago
I think the categories in the service catalog can be used for service level determination.
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