SAP Exam C_C4H56I_34 Topic 2 Question 18 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 18
Topic #: 2

Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

ADelete

BSummary

CMark as unread

DHandover

EEscalate

Show Suggested Answer

Suggested Answer: B, C, E

by Keneth at Aug 08, 2024, 06:00 PM

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Kathrine

4 months ago

I think 'Summary' could also be one of the actions. It helps the Service Agent get a quick overview of the case.

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Onita

4 months ago

I'm not sure about 'Mark as unread'. I don't think that's a common action for a Service Agent to take.

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Noelia

4 months ago

I agree with Kris. Those actions make sense for a Service Agent to have quick access to.

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Kris

4 months ago

I think the Service Agent can delete, handover, and escalate from the 'More Action' button.

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Bea

4 months ago

I think handover and escalate can also be executed from the 'More Action' button.

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Amber

4 months ago

Mark as unread? Really? Who would ever want to do that? That's like the IT support version of 'have you tried turning it off and on again?'

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Rikki

4 months ago

The answer has to be B, D, and E. I mean, 'Summary', 'Handover', and 'Escalate' are just common sense options for a 'More Action' button. What kind of service agent can't do those?

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Dexter

3 months ago

Definitely, those are basic functions that a service agent should be able to perform.

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Venita

3 months ago

Yes, those options are crucial for managing cases efficiently.

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Beckie

3 months ago

I agree, 'Summary', 'Handover', and 'Escalate' are essential actions for a service agent.

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Donte

3 months ago

E) Escalate

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Magnolia

3 months ago

D) Handover

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Nan

3 months ago

C) Mark as unread

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Ling

3 months ago

B) Summary

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Tammara

4 months ago

A) Delete

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Rashad

5 months ago

I believe the Service Agent can also mark as unread from the 'More Action' button.

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Shaniqua

5 months ago

I agree with Jamey, deleting seems like a common action for a Service Agent.

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Jamey

5 months ago

I think the Service Agent can delete from the 'More Action' button.

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King

5 months ago

Haha, I bet the correct answer is A - 'Delete'. That way, the Service Agent can just get rid of the pesky case and call it a day!

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Wenona

4 months ago

Deleting a case may not always be the best option, sometimes it's better to escalate or handover.

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Wenona

4 months ago

Actually, the correct answers are B) Summary, D) Handover, and E) Escalate.

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Rebecka

5 months ago

I think the correct answers are B, D, and E. The 'More Action' button should allow the Service Agent to summarize the case, handover the case, and escalate it to a higher authority.

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Sharmaine

4 months ago

That's correct, those are the actions available from the 'More Action' button.

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Sharmaine

4 months ago

Yes, the Service Agent can summary, handover, and escalate from the 'More Action' button.

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Sharmaine

4 months ago

I agree, the correct answers are B, D, and E.

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