SAP Exam C_C4H56I_34 Topic 1 Question 17 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 17
Topic #: 1

[All C_C4H56I_34 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Cordell at Jul 14, 2024, 06:32 AM

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Junita

5 months ago

Ooh, I bet it's C) SLA! That way you can set up a super-fast response time for cases with the known fault. Gotta love those SLAs!

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Dortha

4 months ago

Yeah, setting up SLAs for those cases would definitely help prioritize them for the escalation team.

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Jettie

4 months ago

I think you're right, C) SLA would be the best option to ensure quick response for cases with the known fault.

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Callie

5 months ago

I see your point, Merilyn. Case routing would ensure all cases with the known fault are handled properly.

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Merilyn

5 months ago

That's true, Notifications could work too, but I still think Case routing is the best choice.

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Julie

5 months ago

But wouldn't Notifications also be a good option for alerting the escalation team?

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Chanel

5 months ago

I'm going with B) Case routing. It's the only option that directly addresses the need to automatically assign cases to a specific team.

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Gail

4 months ago

B) Case routing is definitely the feature we need to use to make sure all cases with the known fault product go to the escalation team.

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Marcos

4 months ago

I think B) Case routing is the most efficient way to ensure all cases with the faulty product are escalated appropriately.

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Josephine

4 months ago

I agree with you, B) Case routing seems like the best option for automatically assigning cases to the escalation team.

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Callie

5 months ago

I agree with Merilyn, Case routing makes the most sense for automatically assigning cases.

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Paola

5 months ago

Haha, D) Service categories? What is this, a trick question? Obviously, you'd use case routing to handle this scenario.

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Tamra

5 months ago

Hmm, I'm not sure. Could it be C) SLA? Maybe you can set up an SLA that triggers the escalation team when a certain condition is met.

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Casey

4 months ago

Let's try using SLA to ensure all cases with the faulty product go to the escalation team.

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Peggie

4 months ago

I agree, setting up an SLA rule seems like the way to go for this situation.

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Kenneth

4 months ago

I think you're right. SLA can help automate the assignment to the escalation team.

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Desmond

4 months ago

That's a good point! SLA could be the feature to use for this.

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Leana

5 months ago

I think the answer is B) Case routing. That seems like the most logical way to automatically assign cases with a known fault to the escalation team.

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Zoila

4 months ago

It's definitely the most efficient way to handle those cases and make sure they get the attention they need.

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Lonny

4 months ago

Yes, that feature allows for automatic assignment based on specific criteria like product faults.

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Thaddeus

5 months ago

I agree, B) Case routing would be the best option to ensure all cases with the faulty product are escalated.

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Merilyn

6 months ago

I think the feature we would use is Case routing.

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