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Exam C_C4H56I_34 Topic 1 Question 15 Discussion
SAP Exam C_C4H56I_34 Topic 1 Question 15 Discussion
Actual exam question for SAP's C_C4H56I_34 exam
Question #: 15
Topic #: 1
[All C_C4H56I_34 Questions]
What functionality can be enabled to assist agents with case resolution?
A
Create and assign surveys to the case.
B
Integrate a knowledge base.
C
Configure templates for responses.
D
Integrate Microsoft Teams.
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Suggested Answer:
B
by
Louisa
at
Jun 29, 2024, 04:05 PM
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Lashon
2 days ago
I agree with Viki, having access to a knowledge base can speed up case resolution.
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Viki
7 days ago
I think integrating a knowledge base would be really helpful for agents.
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Lashon
2 days agoViki
7 days ago