SAP Exam C_C4H510_21 Topic 4 Question 26 Discussion

Actual exam question for SAP's C_C4H510_21 exam

Question #: 26
Topic #: 4

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

AA workflow rule has to be scheduled to trigger the determination.

BThe system background job for SLA determination runs every 30 minutes and has not been executed yet.

CThe determination rules have been configured, but not activated.

DThe question related to SLAs must be activated in project scoping.

Show Suggested Answer

Suggested Answer: B, C

by Mollie at Feb 07, 2024, 09:42 PM

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Alyce

6 months ago

Yes, that's a valid point too. It could be one of the reasons why the SLAs are not derived in the service ticket.

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Ardella

6 months ago

I'm going with B and D. The system job needs to do its thing, and the project scoping has to be set up properly. Sounds like a classic case of 'make sure it's turned on'.

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Micaela

5 months ago

D) The question related to SLAs must be activated in project scoping.

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Kara

6 months ago

B) The system background job for SLA determination runs every 30 minutes and has not been executed yet.

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Joesph

6 months ago

Could it also be that a workflow rule needs to be scheduled to trigger the determination? That's another possibility.

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Alyce

6 months ago

That's a good point, Asuncion. Maybe it just hasn't run in the last 30 minutes.

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Dylan

6 months ago

Hah, I bet the answer is B and C. Typical IT stuff, gotta make sure the background process is running and the rules are activated. Ain't that always the case?

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Asuncion

6 months ago

I think another reason could be that the system background job for SLA determination has not been executed yet.

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Cory

6 months ago

This is a tricky one, but I'd say B and C are the right answers. Gotta make sure the system is actually doing its job.

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Annabelle

6 months ago

Yeah, we should check if the background job has run and if the rules have been activated.

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Elouise

6 months ago

I think you're right, B and C seem like the most likely reasons.

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Joesph

6 months ago

I agree with Alyce, that could be one of the reasons.

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Chaya

6 months ago

Definitely B and C. The background job needs to run, and the rules have to be activated. Simple as that!

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Goldie

6 months ago

Once the job runs and rules are activated, the SLAs should be derived in the service ticket.

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Ellsworth

6 months ago

Make sure to activate the determination rules as well.

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Keneth

6 months ago

Yes, the background job needs to run for the SLA determination to work.

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Alyce

7 months ago

I think the reason could be that the determination rules have been configured, but not activated.

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Sharen

7 months ago

I think the background job for SLA determination may not have been executed yet, causing the delay.

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Rolland

7 months ago

I agree with both Josphine and Glory. It makes sense that both could be causing the issue.

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Glory

7 months ago

I believe it could also be because a workflow rule needs to be scheduled to trigger the determination.

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Berry

7 months ago

I'm gonna go with B and D. The system job has to kick in, and the project scoping has to be set up correctly for SLAs to work.

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Floyd

6 months ago

Exactly, both of those factors are important for the SLAs to work correctly.

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Valentin

7 months ago

Yeah, and we also need to make sure the project scoping is configured properly.

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Nickolas

7 months ago

I think you're right. The system job needs to run for the SLAs to be derived.

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Refugia

7 months ago

Yes, those are the correct reasons. The system job and project scoping are crucial for SLA determination.

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Refugia

7 months ago

I think you're right. The system job needs to run and the project scoping must be activated.

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Matthew

7 months ago

Hmm, I think it's B and C. The background job for SLA determination has to run, and the determination rules need to be activated too.

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Velda

7 months ago

Yes, and the determination rules also need to be activated for them to be derived in the service ticket.

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Leslie

7 months ago

I agree, the background job needs to run for the SLA determination to work.

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Josphine

8 months ago

I think the reason SLAs are not being derived is because the determination rules have not been activated.

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