SAP Exam C_C4H510_21 Topic 2 Question 37 Discussion

Actual exam question for SAP's C_C4H510_21 exam

Question #: 37
Topic #: 2

[All C_C4H510_21 Questions]

Which tool do you use to determine a service ticket processing team, based on conditions?

ASLA determination

BTicket routing rule

CData Workbench

DDelegation rules

Show Suggested Answer

Suggested Answer: A

by Lavonna at Jul 08, 2024, 05:34 PM

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Leah

8 months ago

I'm pretty sure the answer is D. But honestly, I'm just hoping I don't end up in the 'group' that has to deal with the fallout of a wrong answer.

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Catrice

7 months ago

D) Do you want to support e-mail channels for groups?

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Kristeen

7 months ago

C) Do you want to enable internal memos for tickets?

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Lavina

7 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Carmen

7 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Inocencia

8 months ago

Hmm, this is a tricky one. I'll have to go with my gut and say D. Though I'm starting to wonder if the exam writer has a thing for group e-mails.

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Myra

8 months ago

D all the way! Groups need to be able to receive e-mails and have tickets automatically created. It's a no-brainer.

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Carissa

8 months ago

Option C? Really? Internal memos for tickets? That's not even close to the question. Someone must have been daydreaming during the training session.

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Jackie

7 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Kayleigh

7 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Rosalind

8 months ago

I'm going with option A. Supporting e-mail channels for corporate accounts sounds like the right way to enable automatic ticket creation.

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Barb

7 months ago

That's a smart decision. It will make the ticket creation process much smoother.

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Lewis

7 months ago

I agree, supporting e-mail channels for corporate accounts seems like the best way to go.

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Remona

7 months ago

Option A sounds like a good choice. It would definitely help with automatic ticket creation.

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Ahmed

9 months ago

I'm a bit confused. Isn't option B about responding to tickets using e-mail? Shouldn't that be the answer?

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Adolph

7 months ago

D) Do you want to support e-mail channels for groups?

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Johnetta

7 months ago

Yes, option B is about responding to tickets using an external e-mail client.

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Eva

8 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Tula

8 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Daisy

8 months ago

C) Do you want to enable internal memos for tickets?

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Ira

8 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Fidelia

8 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Amber

9 months ago

I don't think that's the right option because it's about agents, not automatic ticket creation.

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Shaniqua

9 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Paz

9 months ago

Yes, I think that's the correct option because it mentions e-mail channels.

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Arlen

9 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Vincent

9 months ago

Definitely option D. Enabling e-mail channels for groups is crucial for automatic ticket creation.

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Olive

8 months ago

Agreed, it makes handling incoming e-mails much more efficient.

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Sharan

8 months ago

It definitely streamlines the ticket creation process.

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Kayleigh

8 months ago

Enabling e-mail channels for groups is important for automation.

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Lauryn

9 months ago

Yes, option D is the correct choice.

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