SAP Exam C_C4H510_21 Topic 10 Question 35 Discussion

Actual exam question for SAP's C_C4H510_21 exam

Question #: 35
Topic #: 10

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

AWorking calendar

BService contract

COperating hours

DMaintenance plan

Show Suggested Answer

Suggested Answer: A

by Kristel at Jun 21, 2024, 02:14 PM

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Cathern

9 months ago

This is a tough one, but I'm going to go with D. Gotta keep those tickets flowing, am I right? *chuckles*

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Art

9 months ago

Hmm, I'm not sure. C seems a bit too specific, and B doesn't really address automatic ticket creation. I'll go with D.

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Shaun

7 months ago

Yeah, D is the correct answer for enabling automatic ticket creation based on incoming e-mails.

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Elouise

7 months ago

I agree, D seems like the right choice.

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Colene

7 months ago

I think D is the best option.

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Jolanda

7 months ago

I agree, D is the most relevant option for supporting e-mail channels for groups.

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Lajuana

7 months ago

Yeah, D seems like the right choice for enabling automatic ticket creation based on incoming e-mails.

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Carin

8 months ago

I think D is the best option.

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Lennie

9 months ago

B seems like the obvious choice to me. Letting agents respond to tickets using an external e-mail client would definitely involve e-mail integration.

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Sherell

8 months ago

I agree, enabling agents to respond to tickets using an external e-mail client would definitely involve e-mail integration.

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Irma

8 months ago

B seems like the obvious choice to me.

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Nadine

9 months ago

I think A is the right choice. Supporting e-mail channels for corporate accounts seems like it would enable automatic ticket creation.

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Cammy

8 months ago

D) Definitely, it would streamline the process for corporate accounts.

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Ryann

9 months ago

C) I think so too, it makes sense to have that feature.

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Polly

9 months ago

B) I agree, that option seems like it would enable automatic ticket creation.

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Minna

9 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Hannah

9 months ago

No, enabling agents to respond to tickets using an external e-mail client is not related to automatic ticket creation based on incoming e-mails.

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Luisa

9 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Caprice

9 months ago

Option D is the correct answer. Enabling e-mail channels for groups allows you to set up automatic ticket creation based on incoming e-mails.

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Eladia

8 months ago

Option D is the correct answer. Enabling e-mail channels for groups allows you to set up automatic ticket creation based on incoming e-mails.

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Tasia

8 months ago

D) Do you want to support e-mail channels for groups?

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Eura

8 months ago

C) Do you want to enable internal memos for tickets?

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Jade

8 months ago

B) Do you want to enable agents to respond to tickets using an external e-mail client?

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Percy

9 months ago

A) Do you want to support e-mail channels for corporate accounts?

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Louisa

9 months ago

Yes, because enabling e-mail channels for corporate accounts would allow for automatic ticket creation based on incoming e-mails.

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Natalie

10 months ago

A) Do you want to support e-mail channels for corporate accounts?

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