SAP Exam C_C4H51_2405 Topic 6 Question 8 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 8
Topic #: 6

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Show Suggested Answer

Suggested Answer: B, D, E

by Gwen at Sep 14, 2024, 10:56 AM

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Shonda

6 months ago

Haha, this is like a game of 'Guess the Routing Rules'! I'll try A, B, and D, just to keep things interesting.

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Layla

4 months ago

No problem, it can be tricky to remember all the routing rules.

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Linn

4 months ago

Oh, I was close! Thanks for letting me know.

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Loren

5 months ago

Actually, the correct answers are A, C, and E.

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Tina

5 months ago

I think it's A, B, and D.

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Rusty

6 months ago

I'm not sure about Employee. I think it might be Organization instead of Employee for ticket routing.

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Raina

6 months ago

This question is a real brain-teaser, but I'm gonna go with A, C, and E. Maybe I'll get lucky and the correct answers will route to me!

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Erick

6 months ago

Hold on, I'm pretty sure the right answers are A, D, and E. Service categories, organizations, and territories - that's where it's at!

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Alishia

5 months ago

Thanks for clarifying, I'll make sure to remember that for next time.

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Trinidad

5 months ago

I agree, service categories, organizations, and territories are the objects determined in ticket routing.

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Helga

6 months ago

I think you're right, A, D, and E are the correct answers.

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Lazaro

6 months ago

I agree with Shantell. Service category, Employee, and Account make sense for ticket routing.

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Olene

6 months ago

I'm going with B, C, and D. Employees and accounts are definitely involved in the ticket routing process.

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Izetta

5 months ago

I'm not sure about E, but I know for sure that A, B, and C are involved in ticket routing.

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Nickie

6 months ago

I believe B, D, and E are the right choices. Employees, organizations, and territories are all part of ticket routing.

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Alyce

6 months ago

I agree with you on C and D. Accounts and organizations are definitely important in the process.

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Paz

6 months ago

I think A, C, and E are the correct options. Service category, account, and territory play a role in ticket routing.

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Felix

6 months ago

Hmm, I think A, D, and E are the correct answers. Gotta love those SAP Service Cloud routing rules!

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Christiane

6 months ago

Yes, those are the correct objects for ticket routing in SAP Service Cloud.

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James

6 months ago

I think A, D, and E are correct too!

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Shantell

6 months ago

I think the objects determined in ticket routing are Service category, Employee, and Account.

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