Dude, this is so easy. Party roles and delegation rules are the key to assembling the perfect service ticket processing team. C and D are the way to go, my friend.
Wait, is this a trick question? I feel like there's a hidden 'E) All of the above' option that's the real answer. Guess I'll just go with my gut and say B and D.
Haha, I bet the exam writers were just waiting for someone to pick 'Determination of involved parties' as the correct answer. Nice try, but I'm sticking with B and D!
Definitely need to consider the SLA to make sure the team can handle the processing within the agreed-upon timeframe. B and D are the clear winners here.
Fabiola
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