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SAP Exam C_C4H51_2405 Topic 5 Question 9 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 9
Topic #: 5
[All C_C4H51_2405 Questions]

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

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Suggested Answer: B, D

by Refugia at Sep 16, 2024, 11:34 AM

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Chau
20 days ago
Social media support team? I thought the bots were supposed to handle all that these days. Where's my AI assistant?
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Mila
21 days ago
Scoping in the Configuration Workbench? Sounds more like a black hole than a feature.
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Eva
4 days ago
B) Social media channel configuration
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Lina
10 days ago
A) Scoping in the Configuration Workbench
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Amie
25 days ago
Approval process? Really? I don't want my Facebook rants to get held up in bureaucracy!
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Flo
5 days ago
B) Social media channel configuration
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Stefany
12 days ago
A) Scoping in the Configuration Workbench
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Layla
1 months ago
I believe both B) Social media channel configuration and D) Work distribution are crucial for this automation process.
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Helene
1 months ago
I agree with Franchesca, but I also think D) Work distribution is important for assigning tickets to the right team.
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Franchesca
2 months ago
I think B) Social media channel configuration can help with this.
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Thad
2 months ago
Definitely need the social media channel configuration to connect SAP Service Cloud to Facebook. And work distribution to automatically assign the tickets to the right team.
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Thersa
2 months ago
B) Social media channel configuration
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Maxima
2 months ago
A) Scoping in the Configuration Workbench
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