SAP Exam C_C4H51_2405 Topic 4 Question 15 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 15
Topic #: 4

[All C_C4H51_2405 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Leonida at Jan 13, 2025, 09:18 PM

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Whitney

1 months ago

Haha, this question is like a game of 'guess the feature'! I'm putting my money on B) Case routing. Gotta love those SAP Service Cloud tricks.

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Elvera

1 months ago

I'm going with C) SLA on this one. Seems like the best way to set up an automatic escalation process for those problematic cases.

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Gerri

5 days ago

Definitely, SLA will streamline the process for those faulty cases.

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Basilia

8 days ago

Notifications could work too, but SLA seems more specific for this situation.

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Bettina

13 days ago

Yeah, setting up SLA for those cases will ensure they go to the right team.

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Layla

21 days ago

I think C) SLA is the way to go for automatic escalation.

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Annmarie

1 months ago

Ah, the old 'known fault' trick! I bet the answer is B) Case routing. That's the feature I'd use to make sure those cases get to the right team.

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Kati

26 days ago

Yes, B) Case routing would definitely help streamline the process and get the cases to the escalation team.

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Mozelle

28 days ago

I agree, B) Case routing is the way to go to ensure those cases are assigned correctly.

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Blondell

2 months ago

Hmm, this is a tricky one. I'm not sure if it's B) Case routing or C) SLA. Both seem like they could be used to handle this situation.

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Eulah

1 months ago

I agree, using Case routing would ensure that all cases with the known fault product are directed to the right team for escalation.

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Zana

1 months ago

I think B) Case routing would be the best option to automatically assign cases with the faulty product to the escalation team.

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Erick

2 months ago

I'm not sure, but I think SLA might also be a good option to ensure timely resolution of cases related to the faulty product.

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Emmett

2 months ago

I agree with Geraldo. Case routing would automatically assign cases to the escalation team based on the product fault.

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Tamekia

2 months ago

I think the answer is B) Case routing. It seems like the best option to automatically assign cases with the known fault to the escalation team.

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Frankie

26 days ago

D) Service categories might help in categorizing cases with known faults for easier identification.

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Janna

1 months ago

I think C) SLA could also be useful in ensuring timely resolution for cases with known faults.

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Dierdre

1 months ago

Service categories could help organize cases, but for direct assignment to the escalation team, B) Case routing is the most suitable.

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Alfreda

1 months ago

I agree, B) Case routing would be the best option for automatically assigning cases to the escalation team.

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Huey

2 months ago

SLA could be useful for prioritizing cases, but for automatic assignment, I think B) Case routing is the way to go.

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Deandrea

2 months ago

Notifications might work too, but I think B) Case routing is more specific for this situation.

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Remedios

2 months ago

I agree, B) Case routing would be the best option for automatically assigning cases to the escalation team.

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Geraldo

2 months ago

I think the feature we should use is Case routing.

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