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SAP Exam C_C4H51_2405 Topic 4 Question 15 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 15
Topic #: 4
[All C_C4H51_2405 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

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Suggested Answer: B

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