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SAP Exam C_C4H51_2405 Topic 2 Question 7 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 7
Topic #: 2

[All C_C4H51_2405 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Yoko at Sep 13, 2024, 03:37 PM

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Laurena

5 months ago

B, all the way. Case routing is the key to keeping those pesky faults under control. Though maybe they could throw in a 'undo' button, just in case...

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Luisa

4 months ago

D) Service categories

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Enola

4 months ago

C) SLA

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Katie

4 months ago

A) Notifications

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Amber

5 months ago

B) Case routing

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Lajuana

5 months ago

Case routing, no doubt. Gotta love those automated workflows! Though I do wish SAP would come up with a 'teleportation' feature. That would really speed things up.

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Aracelis

6 months ago

Ah, the classic 'automate the escalation' conundrum. I'd have to go with Case routing on this one. Efficiency is key, am I right?

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Denise

4 months ago

Case routing it is then. Thanks for the input!

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Nieves

4 months ago

Absolutely, Case routing is the best option for automating escalations.

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Celestine

4 months ago

Efficiency is definitely key! Case routing is the way to go.

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Galen

5 months ago

D) Service categories

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Selma

5 months ago

C) SLA

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Glenn

5 months ago

B) Case routing

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Gilma

5 months ago

A) Notifications

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Luis

6 months ago

I'm not sure, but I think Service categories could also be a good option for this scenario.

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Audria

6 months ago

Ooh, this is a tricky one. I'm torn between B and C, but I think Case routing is the safest bet.

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Reed

6 months ago

Let's go with Case routing to be on the safe side and escalate those cases efficiently.

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Ashlyn

6 months ago

I think SLA might also be a good choice to make sure the cases are handled promptly.

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Alexis

6 months ago

I agree, Case routing seems like the best option to ensure all cases with the faulty product are escalated.

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Laine

6 months ago

I agree with Leonardo. Case routing makes the most sense for automatically assigning cases.

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Elouise

6 months ago

Hmm, I'd say Case routing is the way to go here. Gotta make sure those escalations get handled pronto!

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Kimi

6 months ago

Yes, Case routing is the feature that allows for automatic assignment to the escalation team. It's the best choice in this situation.

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Veda

6 months ago

I agree, Case routing would definitely help in ensuring all cases with the faulty product are escalated.

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Leonardo

7 months ago

I think the feature we would use is Case routing.

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