SAP Exam C_C4H51_2405 Topic 2 Question 16 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 16
Topic #: 2

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Show Suggested Answer

Suggested Answer: B, D, E

by Brittni at Jan 24, 2025, 11:59 PM

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Melina

5 days ago

I think the objects determined in ticket routing are Service category, Employee, and Account.

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Sabine

7 days ago

Hmm, I'd say B, C, and E. Employees, accounts, and territories are key factors in how tickets get routed in SAP Service Cloud.

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Yen

16 days ago

I'm pretty sure the correct answers are A, D, and E. Ticket routing is all about organizing service requests by category, territory, and the organization.

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