SAP Exam C_C4H51_2405 Topic 2 Question 16 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 16
Topic #: 2

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Show Suggested Answer

Suggested Answer: B, D, E

by Brittni at Jan 24, 2025, 11:59 PM

Limited Time Offer

25%

Off

Get Premium C_C4H51_2405 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Paola

29 days ago

Ah, the age-old question of SAP Service Cloud ticket routing. I'm feeling lucky with A, B, and E. Employees and territories are a must, right?

upvoted 0 times

...

Tran

30 days ago

Wait, isn't ticket routing in SAP Service Cloud basically like a game of 'Where's Waldo' but with tickets instead? I'd say A, D, and E just to cover my bases.

upvoted 0 times

Raylene

3 days ago

E) Territory

upvoted 0 times

...

Shawna

5 days ago

D) Organization

upvoted 0 times

...

Frederica

12 days ago

A) Service category

upvoted 0 times

...

Jaime

1 months ago

I'm not sure about Employee being one of the objects. I think Organization and Territory could also be involved.

upvoted 0 times

...

Dolores

1 months ago

I agree with Melina. Those three objects make sense for ticket routing.

upvoted 0 times

...

Shakira

1 months ago

I'm going to go with A, C, and D. Gotta love those service categories, accounts, and organizations!

upvoted 0 times

Youlanda

13 days ago

Definitely, those are the correct answers for objects determined in ticket routing.

upvoted 0 times

...

Lenora

19 days ago

I think you're on the right track with A, C, and D.

upvoted 0 times

...

Melina

1 months ago

I think the objects determined in ticket routing are Service category, Employee, and Account.

upvoted 0 times

...

Sabine

1 months ago

Hmm, I'd say B, C, and E. Employees, accounts, and territories are key factors in how tickets get routed in SAP Service Cloud.

upvoted 0 times

Abraham

28 days ago

Yes, those are the correct answers. Service category, employee, and territory are the objects determined in ticket routing.

upvoted 0 times

...

Ilona

1 months ago

I think you're right, employees, accounts, and territories are definitely important in ticket routing.

upvoted 0 times

...

Yen

2 months ago

I'm pretty sure the correct answers are A, D, and E. Ticket routing is all about organizing service requests by category, territory, and the organization.

upvoted 0 times

Delfina

23 days ago

That makes sense. It's important to have a structured system for routing tickets in SAP Service Cloud.

upvoted 0 times

...

Tamala

28 days ago

Yes, those are the correct answers. It helps in efficiently assigning tickets to the right employee.

upvoted 0 times

...

Bulah

1 months ago

I think you're right. Ticket routing involves service category, organization, and territory.

upvoted 0 times

...