Option D sounds right to me. The user might not have the necessary permissions to use the Web Intelligence application itself, even if they have access to the Universe.
Haha, I bet the user tried to access the Web Intelligence feature using a free trial version of the software. That's like trying to drive a Ferrari without a driver's license.
Definitely option C. The user needs to have the proper rights to access the Universe in order to create Web Intelligence documents. Without that, the option won't be available on the BI launch pad.
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