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Free Salesforce Service Cloud Consultant Exam Dumps
Here you can find all the free questions related with Salesforce Certified Service Cloud Consultant (Service Cloud Consultant) exam. You can also find on this page links to recently updated premium files with which you can practice for actual Salesforce Certified Service Cloud Consultant Exam. These premium versions are provided as Service Cloud Consultant exam practice tests, both as desktop software and browser based application, you can use whatever suits your style. Feel free to try the Salesforce Certified Service Cloud Consultant Exam premium files for free, Good luck with your Salesforce Certified Service Cloud Consultant Exam.MultipleChoice
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
OptionsMultipleChoice
Universal Containers has created Permission Sets granting access to objects and fields in one of its sandboxes.
How should a consultant deploy these Permission Sets to Production?
OptionsMultipleChoice
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implement this requirement?
OptionsMultipleChoice
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?
OptionsMultipleChoice
Universal Containers wants to automate case management for the web support team. When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?
OptionsMultipleChoice
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
OptionsMultipleChoice
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
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A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)
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