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Salesforce Loyalty Management Exam Questions

Exam Name: Salesforce Loyalty Management Accredited Professional Exam
Exam Code: Salesforce Loyalty Management
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Number of Salesforce Loyalty Management practice questions in our database: 104 (updated: Nov. 11, 2024)
Expected Salesforce Loyalty Management Exam Topics, as suggested by Salesforce :
  • Topic 1: Build Customer Loyalty: This section of the exam covers describing customer loyalty, and explaining how businesses can engage customers and create customer loyalty.
  • Topic 2: Discover Loyalty Program Components: In this section, the focus is given to the components of a loyalty program and how the relationship between the loyalty components is built.
  • Topic 3: Review Loyalty Solutions: This section explains the types of existing loyalty vendors and what Loyalty Management offers.
  • Topic 4: Explore the Types of Loyalty Programs: In this section, the focus is given to explaining B2B, B2C, and D2C loyalty programs as well as B2B2E and B2B2C loyalty programs.
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Audrie

1 days ago
Loyalty program benefits are a key topic. Know how to create and assign different types of benefits to program members.
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Pilar

7 days ago
Happy to announce that I passed the Salesforce Loyalty Management Accredited Professional Exam! The Pass4Success practice questions were essential. One question that stumped me was about the types of loyalty programs and which type is most effective for a subscription-based business. Despite my uncertainty, I passed!
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Fannie

19 days ago
Grateful for Pass4Success - their questions were key to my Salesforce certification success.
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Flo

20 days ago
Passed the exam with flying colors! Be ready for questions on point accrual rules. Study how to set up and customize point earning mechanisms.
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Jacquline

22 days ago
I passed the Salesforce Loyalty Management exam, thanks to the Pass4Success practice questions. There was a question on loyalty program components that asked about the key elements needed to design a successful loyalty program. I wasn't completely sure of the answer, but I still managed to pass!
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Colton

1 months ago
The exam covers loyalty program tiers in detail. Make sure you understand how to create and manage tier levels within a program.
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Frederica

1 months ago
Thrilled to share that I passed the Salesforce Loyalty Management Accredited Professional Exam! The Pass4Success practice questions were a lifesaver. One challenging question was about building customer loyalty and asked which metrics are most important for measuring customer satisfaction. I had to think hard, but I got through the exam successfully.
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Shayne

2 months ago
Aced the Salesforce exam with Pass4Success. Their materials were a lifesaver for quick prep!
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Lynelle

2 months ago
Thanks to Pass4Success for the great prep materials! Expect questions on member enrollment processes. Know the various methods for adding members to a loyalty program.
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Glenn

2 months ago
Just passed the Salesforce Loyalty Management exam, and I couldn't have done it without the Pass4Success practice questions. There was a tricky question about loyalty solutions that asked how to integrate third-party applications to enhance customer engagement. I was a bit uncertain about the best approach, but I still made it through!
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Portia

2 months ago
Just passed the Salesforce Loyalty Management exam! Be prepared for questions on program setup and configuration. Study the different loyalty program types and their features.
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Alfred

2 months ago
I recently passed the Salesforce Loyalty Management Accredited Professional Exam, and I have to say, the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about the different types of loyalty programs and their benefits. It asked which type of loyalty program is best suited for a business looking to increase customer retention through personalized rewards. I wasn't entirely sure, but I managed to pass the exam!
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Glenna

3 months ago
Just passed the Salesforce Loyalty Management exam! Thanks Pass4Success for the spot-on practice questions.
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Ruthann

3 months ago
Passing the Salesforce Loyalty Management Accredited Professional Exam was a great achievement for me, and I owe it to Pass4Success practice questions. The exam covered important topics like building customer loyalty and discovering loyalty program components. One question that I recall was about the importance of engaging customers in order to create loyalty. While I wasn't completely confident in my answer, I still managed to pass the exam.
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Cherelle

4 months ago
Aced the Loyalty Management exam today! Focus on understanding loyalty program analytics and reporting. Practice interpreting member behavior data and KPIs. Grateful for Pass4Success's comprehensive question bank that helped me master these concepts in a short time.
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Filiberto

4 months ago
My exam experience was successful as I passed the Salesforce Loyalty Management Accredited Professional Exam using Pass4Success practice questions. The exam focused on topics such as describing customer loyalty and understanding loyalty program components. One question that I remember was related to the components of a loyalty program and how they work together to build relationships with customers. Although I had some doubts about my answer, I was able to pass the exam.
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Bok

4 months ago
Success on the Loyalty Management exam! Expect scenario-based questions on member engagement strategies. Study how to leverage promotions and rewards to drive member participation. Pass4Success's exam materials were invaluable in covering all the key topics.
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Asha

5 months ago
I recently passed the Salesforce Loyalty Management Accredited Professional Exam with the help of Pass4Success practice questions. The exam covered topics like building customer loyalty and discovering loyalty program components. One question that stood out to me was about the different ways businesses can engage customers to create loyalty. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Kerrie

5 months ago
Nailed the Salesforce Loyalty Management exam! Pass4Success's concise materials helped me prepare quickly. Much appreciated!
upvoted 0 times
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Moira

5 months ago
Just passed the Salesforce Loyalty Management exam! Be prepared for questions on program setup and member tiers. Understand how to configure loyalty program rules and tier criteria. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Sharita

6 months ago
Salesforce Loyalty Management certified! Pass4Success's exam questions were right on target. Thanks for the time-saving prep!
upvoted 0 times
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Janella

6 months ago
Salesforce Loyalty Management exam success! Pass4Success provided relevant questions that made all the difference. Thank you!
upvoted 0 times
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Ressie

6 months ago
Just aced the Salesforce Loyalty Management cert! Pass4Success materials were a game-changer. Grateful for the efficient prep!
upvoted 0 times
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Clarinda

6 months ago
Passed the Salesforce Loyalty Management exam! Thanks Pass4Success for the spot-on practice questions. Saved me tons of study time!
upvoted 0 times
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Free Salesforce Salesforce Loyalty Management Exam Actual Questions

Note: Premium Questions for Salesforce Loyalty Management were last updated On Nov. 11, 2024 (see below)

Question #1

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

Reveal Solution Hide Solution
Correct Answer: B

Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:

Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.

Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.

Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.


Question #2

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.

Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

Reveal Solution Hide Solution
Correct Answer: B, D, E

To provide live updates to Loyalty members about their program membership, the following tasks should be implemented:

Associate the site with the new Hotel Group Loyalty Program: This task involves linking the hotel's loyalty program with their website, allowing for seamless access to loyalty program details for members1.

Create a site using the Experience Cloud site template called the Loyalty Member Portal: Salesforce provides a specialized site template within Experience Cloud specifically designed for loyalty programs.This template, known as the Loyalty Member Portal, is tailored to display loyalty program details, points balance, recent transactions, and tier information2.

Add Loyalty lightning components to the site: By adding Lightning components to the site, members can view their loyalty program details, points balance, recent transactions, and current tier assignments in real-time.These components are designed to provide a comprehensive overview of a member's status within the loyalty program without the need for complex customizations2.

These steps will ensure that members can view their membership details at their convenience, fostering greater engagement and satisfaction with the hotel group's Loyalty program.


Question #3

Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.

Using the least development effort, how can the Loyalty Management Consultant

accomplish the necessary integration between Salesforce Marketing Cloud and

Loyalty Management platforms?

Reveal Solution Hide Solution
Correct Answer: D

To integrate Salesforce Marketing Cloud with Loyalty Management with minimal development effort, the recommended approach is:

Option D: Installing and configuring Marketing Cloud Connect. This tool facilitates seamless integration between Salesforce CRM platforms, including Loyalty Management, and Salesforce Marketing Cloud, enabling the synchronization of data and the automation of personalized email campaigns to Loyalty Program members.


Question #4

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty

program with minimal development time. However, its current Loyalty engine

requires several complex system integrations with its marketing and customer

service platforms. A Technical Consultant is brought in to assess the company's

business requirements and recommend a feasible solution to deliver the desired

Loyalty program for its customers.

Which two seamless integrations within the Salesforce ecosystem, does

Salesforce Loyalty Management offer that can be easily enabled by the Technical

Consultant to meet the customer's business requirement?

Reveal Solution Hide Solution
Correct Answer: A, D

Salesforce Loyalty Management offers seamless integrations within the Salesforce ecosystem that can be easily enabled to meet ABC Corp.'s business requirements for launching a new Loyalty program, including:

Option A: Salesforce Service Cloud, which can be integrated to manage customer service interactions and inquiries related to the Loyalty Program, enhancing the overall customer experience.

Option D: Salesforce Marketing Cloud, which allows for the creation and management of targeted marketing campaigns to engage Loyalty Program members, promote rewards, and encourage participation.


Question #5

The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

Reveal Solution Hide Solution
Correct Answer: D

To analyze earning activities in the Loyalty Program, Cloud Kicks' Management team needs:

Option D: 'Read, View All' access on the 'Journal Type,' 'Journal Subtype,' and 'Transaction Journal' Objects. This level of access allows the management team to view comprehensive information about all types of transactions and activities within the Loyalty Program, including earning activities, enabling detailed analysis and reporting.


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