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Salesforce Administrator Exam Questions

Exam Name: Salesforce Certified Administrator
Exam Code: Salesforce Administrator
Related Certification(s): Salesforce Certified Administrator Certification
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce Administrator practice questions in our database: 248 (updated: Feb. 04, 2025)
Expected Salesforce Administrator Exam Topics, as suggested by Salesforce :
  • Topic 1: Configuration and Setup: This section of the exam covers information found in the company settings, distinguishing and understanding the administration of declarative configuration of the user interface. For a particular scenario, this topic of the exam covers demonstrating the proper setup and maintenance of users.
  • Topic 2: Object Manager and Lightning App Builder: This section of the exam describes the standard object architecture and relationship model.
  • Topic 3: Sales and Marketing Applications: In a given scenario, this section of the exam covers the identification of capabilities and implications of the sales processes. Also, other topics in this section relate to using the appropriate sales productivity features after utilizing opportunity tools.
  • Topic 4: Service and Support Applications: This section of the exam explains the capabilities of case management and its automation.
  • Topic 5: Productivity and Collaboration: This exam topic covers explaining the capabilities of activity management and how to describe the features of Chatter. It also covers how to describe the capabilities of Salesforce Mobile App.
  • Topic 6: Data and Analytics Management: In this section, candidates are tested for their ability to describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data. It also covers the implications of data validation tools and the options available when creating or customizing a report or report type.
  • Topic 7: Workflow/Process Automation: This section of the exam covers the identification of the right automation solution based on the capabilities of the tool. It also covers explaining capabilities and use cases for Flow as well as use cases for the approval process.
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Dudley

12 days ago
Aced the Salesforce Admin exam! Pass4Success's practice questions were eerily similar to the real thing. Highly recommend!
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Jules

20 days ago
Thrilled to have passed the Salesforce Certified Administrator exam! The Pass4Success practice questions were great. There was a tricky question on Desktop and Mobile Administration that asked how to configure Salesforce1 settings. I wasn't confident in my answer, but I passed!
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Junita

1 months ago
Finally nailed the Salesforce Admin cert! Pass4Success, your prep materials were invaluable. Thanks for the quick study guide!
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Josphine

2 months ago
I passed the Salesforce Certified Administrator exam, and the Pass4Success practice questions were invaluable. One question that threw me off was about Organizational Setup. It asked how to configure the fiscal year settings. I wasn't entirely sure, but I still passed!
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Felicidad

2 months ago
Salesforce Certified Administrator - check! Couldn't have done it without Pass4Success. Their exam questions were right on target.
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Domonique

2 months ago
Just passed the Salesforce Certified Administrator exam! The Pass4Success practice questions were very useful. There was a question on Sales and Marketing Applications that asked how to configure lead assignment rules. I was a bit uncertain, but I managed to get through!
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Kiley

3 months ago
I successfully passed the Salesforce Certified Administrator exam, and the Pass4Success practice questions were a big help. One question that puzzled me was about Service and Support Applications. It asked how to set up a case escalation rule. I wasn't sure of the exact configuration, but I still passed!
upvoted 0 times
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Rashad

3 months ago
Passed my Salesforce Admin exam today! Pass4Success's practice questions were a lifesaver. Prepped me perfectly in no time.
upvoted 0 times
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Dorinda

3 months ago
Happy to announce that I passed the Salesforce Certified Administrator exam! The Pass4Success practice questions were spot on. There was a question on Analytics-Reports and Dashboards that asked how to create a dynamic dashboard for sales performance. I wasn't completely confident in my answer, but I passed!
upvoted 0 times
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Destiny

4 months ago
I passed the Salesforce Certified Administrator exam, thanks in part to the Pass4Success practice questions. One challenging question was about Activity Management and Collaboration. It asked how to track email interactions with customers effectively. I had to guess, but it worked out in the end!
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Aileen

4 months ago
Wow, the Salesforce Admin cert was tough, but I made it! Pass4Success really came through with relevant exam prep. Grateful!
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Marshall

4 months ago
Just cleared the Salesforce Certified Administrator exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on Workflow/Process Automation that asked how to set up a time-dependent workflow action. I was a bit unsure about the exact steps, but I still made it through!
upvoted 0 times
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Jina

5 months ago
Last tip: Review Salesforce release notes. Recent features may be included in exam questions. Pass4Success really helped me prepare quickly!
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Francoise

5 months ago
I recently passed the Salesforce Certified Administrator exam, and I have to say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring AppExchange packages. It asked how to ensure that a newly installed package doesn't interfere with existing workflows. I wasn't entirely sure of the best practice, but I managed to pass the exam!
upvoted 0 times
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Osvaldo

5 months ago
Just passed the Salesforce Certified Admin exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Marleen

6 months ago
Passing the Salesforce Certified Administrator exam was a great achievement for me, and I attribute my success to practicing with Pass4Success questions. The exam covered topics such as Object Manager and Lightning App Builder, which required a solid grasp of the standard object architecture and relationship model. One question that I found tricky was about creating custom Lightning pages using the Lightning App Builder and how to customize them for different Brandon profiles. Despite some doubts, I managed to pass the exam.
upvoted 0 times
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Dorethea

7 months ago
My experience taking the Salesforce Certified Administrator exam was successful, thanks to using Pass4Success practice questions. The Object Manager and Lightning App Builder section of the exam was particularly challenging, as it required a deep understanding of the standard object architecture and relationship model. One question that I remember was about creating custom objects and fields in Salesforce and how they can be related to each other. Despite some uncertainty, I was able to pass the exam.
upvoted 0 times
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Mari

7 months ago
Just passed my Salesforce Certified Administrator exam! One tricky area was user management - expect questions on profiles, roles, and permission sets. Know the differences! Data management was also key, especially related to importing and exporting data. Brush up on those wizards! Security and access is crucial too, so understand sharing rules and org-wide defaults. Thanks to Pass4Success for the spot-on practice questions that helped me prep quickly!
upvoted 0 times
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Jeffrey

8 months ago
Just passed the Salesforce Certified Administrator exam! One tricky area was User Management. Be ready for scenarios on profile and permission set assignments. Study the differences between profiles and permission sets thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Art

8 months ago
I recently passed the Salesforce Certified Administrator exam with the help of Pass4Success practice questions. The exam covered topics such as Configuration and Setup, where I had to demonstrate proper setup and maintenance of Brandons. One question that stood out to me was related to setting up profiles and permission sets for different Brandon roles. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Hester

8 months ago
Alex Johnson
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Free Salesforce Salesforce Administrator Exam Actual Questions

Note: Premium Questions for Salesforce Administrator were last updated On Feb. 04, 2025 (see below)

Question #1

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

Reveal Solution Hide Solution
Correct Answer: B, D

To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5


Question #2

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Reveal Solution Hide Solution
Correct Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


Question #4

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Reveal Solution Hide Solution
Correct Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


Question #5

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Reveal Solution Hide Solution
Correct Answer: C

Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5


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