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Salesforce Associate Exam Questions
- Topic 1: Salesforce Ecosystem: In this topic, Salesforce associates explore resources like Trailhead and the Trailblazer Community to enhance in-demand Salesforce skills. The section covers Customer 360 product offerings to solve real-world use cases, demonstrating how companies optimize customer engagement. Associates distinguish between roles like Admin, Developer, and Consultant, understanding career paths in the Salesforce ecosystem.
- Topic 2: Navigation: This topic equips Salesforce associates to efficiently locate and access critical information using Salesforce’s navigation tools. The focus includes identifying where Salesforce customizations occur, such as in Setup or App Builder, essential for managing workflows.
- Topic 3: Data Model: Salesforce associates delve into the relationships among core standard objects like Accounts, Contacts, Leads, Opportunities, and Cases to understand data flow. This topic emphasizes selecting the right tools for data visibility and maintaining data integrity, ensuring efficient and secure platform usage in various business scenarios.
- Topic 4: Reports & Dashboards: In this section, Salesforce associates learn to describe and interpret reports and dashboards, pivotal for tracking and analyzing business metrics. The focus is on creating visual representations of data that support informed decision-making.
Free Salesforce Salesforce Associate Exam Actual Questions
Note: Premium Questions for Salesforce Associate were last updated On Feb. 06, 2025 (see below)
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What should be used to allow additional field-level access to individual employees based on the their job duties?
Permission sets are what should be used to allow additional field-level access to individual employees based on their job duties. Permission sets are a type of metadata that grant additional access and permissions to users based on their functional or departmental needs. Permission sets can include field-level security settings that allow read or edit access to specific fields on an object. Permission sets can be assigned to multiple users, regardless of their profile. Individual profiles are a type of metadata that define the baseline access and permissions for users based on their license type and job function. Profiles include field-level security settings that allow read or edit access to fields on an object. Profiles cannot be assigned to individual users, but to a group of users who share the same license and job function. Role hierarchy is a type of metadata that define the level of access and visibility of records for users based on their position in the organization. Role hierarchy allows users to access records owned by or shared with users below them in the hierarchy. Role hierarchy does not affect field-level access, but record-level access.
What is one aspect of multi-tenant architecture?
Salesforce operates on a multi-tenant architecture, where a single instance of the platform serves multiple customers (tenants). Each tenant's data is securely isolated, but they share common resources, such as server space, database instances, and updates. This approach ensures cost efficiency and scalability.
A . Costs more than single-tenant architecture: Multi-tenancy reduces costs due to shared resources.
B . Reserves resources per tenant: Resources are shared rather than reserved individually.
Reference from Salesforce Documentation:
Salesforce Multi-Tenant Architecture Overview
Multi-Tenant vs. Single-Tenant
A Salesforce user met with the new Director of IT for their customer, Northern Trail Outfitters (NTO).
Where should the user add the new Director's information into Salesforce?
In Salesforce, the Contacts object is used to store information about individuals associated with an Account (e.g., the customer organization). Since the new Director of IT works for Northern Trail Outfitters (NTO), the correct place to store their information is under Contacts, linked to the relevant Account.
A . Accounts: Used for organizations or companies, not individuals.
C . Leads: Used for prospective customers or individuals before they are qualified as contacts.
Reference from Salesforce Documentation:
Contacts and Accounts Overview
A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?
- Select Question Types you want
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