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Salesforce AI Specialist Exam Questions

Exam Name: Salesforce Certified AI Specialist
Exam Code: Salesforce AI Specialist
Related Certification(s):
  • Salesforce Certified Administrator Certifications
  • Salesforce AI Specialist Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce AI Specialist practice questions in our database: 94 (updated: Nov. 09, 2024)
Expected Salesforce AI Specialist Exam Topics, as suggested by Salesforce :
  • Topic 1: Einstein Trust Layer: This section evaluates the skills of Salesforce administrators responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
  • Topic 2: Generative AI in CRM Applications: This part of the exam assesses Salesforce professionals’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
  • Topic 3: Prompt Builder: This section evaluates the expertise of Salesforce consultants and administrators working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
  • Topic 4: Einstein Copilot: This section assesses Salesforce consultants' skills in using Einstein Copilot in CRM workflows. It includes identifying when Einstein Copilot is appropriate based on business requirements, understanding how the large language model (LLM) performs copilot actions, and creating both standard and custom copilot actions.
  • Topic 5: Model Builder: This portion of the exam focuses on Salesforce developers' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
Disscuss Salesforce Salesforce AI Specialist Topics, Questions or Ask Anything Related

Eladia

2 days ago
Salesforce AI Specialist certification achieved! Pass4Success's exam prep was invaluable. Highly recommend for quick study.
upvoted 0 times
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Frank

14 days ago
I passed the Salesforce Certified AI Specialist exam, and the Pass4Success practice questions were a big help. There was a tough question on Generative AI in CRM Applications, asking how to use AI to generate personalized customer emails. I wasn't sure of the exact steps, but I made it through.
upvoted 0 times
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Benton

29 days ago
Happy to share that I passed the Salesforce Certified AI Specialist exam. Thanks to Pass4Success practice questions, I felt prepared. One challenging question was about Model Builder, specifically on selecting the right algorithms for predictive analytics. I had to guess, but I still passed!
upvoted 0 times
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Farrah

30 days ago
Whew, that Salesforce AI exam was tough! Glad I used Pass4Success - their materials were a lifesaver. Passed on my first try!
upvoted 0 times
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Catalina

1 months ago
Just cleared the Salesforce Certified AI Specialist exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on Prompt Builder, asking how to optimize prompts for better AI responses. I wasn't confident in my answer, but it worked out in the end.
upvoted 0 times
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Annamae

2 months ago
Be ready for questions on Einstein Opportunity Insights. Study how it provides AI-driven sales guidance.
upvoted 0 times
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Kate

2 months ago
I recently passed the Salesforce Certified AI Specialist exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the Einstein Trust Layer. It asked how to ensure data privacy when integrating third-party AI models. I wasn't entirely sure of the best practices, but I managed to pass!
upvoted 0 times
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Jesus

2 months ago
Just passed the Salesforce AI Specialist exam! Thanks Pass4Success for the spot-on practice questions. Saved me tons of time!
upvoted 0 times
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Free Salesforce Salesforce AI Specialist Exam Actual Questions

Note: Premium Questions for Salesforce AI Specialist were last updated On Nov. 09, 2024 (see below)

Question #1

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.

Which use case works for this scenario?

Reveal Solution Hide Solution
Correct Answer: B

For improving sales operations efficiency, Einstein Studio is ideal for creating AI-powered models that can predict outcomes based on data. One of the most valuable use cases is predicting customer lifetime value, which helps sales teams focus on high-value accounts and make more informed decisions. Customer lifetime value (CLV) predictions can optimize strategies around customer retention, cross-selling, and long-term engagement.

Option B is the correct choice as predicting customer lifetime value is a well-established use case for AI in sales.

Option A (customer sentiment) is typically handled through NLP models, while Option C (product popularity) is more of a marketing analysis use case.


Salesforce Einstein Studio Use Case Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_studio_overview

Question #2

A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI

features.

Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

Reveal Solution Hide Solution
Correct Answer: A

For a sales rep who may miss key details during long sales calls, the AI Specialist should recommend the Call Summary feature. Call Summary uses Einstein Generative AI to automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.

Call Explorer is designed for manually searching through call data but doesn't summarize.

Sales Summary is focused more on summarizing overall sales activity, not call-specific content.

For more details, refer to Salesforce's Call Summary documentation on how AI-generated summaries can improve sales rep productivity.


Question #3

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should an AI Specialist apply the power of conversational AI to this use case?

Reveal Solution Hide Solution
Correct Answer: B

To enable Universal Containers service agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is to create a custom copilot action that calls the flow. This action will allow Einstein Copilot to interact with the flow and retrieve the required order fulfillment information seamlessly. Custom copilot actions can be tailored to call various backend systems or flows in response to user requests.

Option B is correct because it enables integration between Einstein Copilot and the flow that connects to Oracle ERP.

Option A (Flex prompt template) is more suited for static responses and not for invoking flows.

Option C (Integration Flow Standard Action) is not directly related to creating a specific copilot action for this use case.


Salesforce Einstein Copilot Actions: https://help.salesforce.com/s/articleView?id=einstein_copilot_actions.htm

Question #4

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

Reveal Solution Hide Solution
Correct Answer: B

When a customer chat is initiated, Einstein Service Replies provides generative AI replies or draft emails based on recommended Knowledge articles. This feature uses the information from the Salesforce Knowledge base to generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.

Option B is correct because Einstein Service Replies is responsible for generating AI-driven responses based on knowledge articles.

Option A (Einstein Reply Recommendations) is focused on recommending replies but does not generate them.

Option C (Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.


Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm

Question #5

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.

What is causing the problem?

Reveal Solution Hide Solution
Correct Answer: B

In order to access and create custom prompt templates in Prompt Builder, the AI Specialist must have the Prompt Template Manager permission set assigned. Without this permission, they will not be able to access Prompt Builder in the Setup menu, even though Einstein Generative AI is enabled.

Option B is correct because the Prompt Template Manager permission set is required to use Prompt Builder.

Option A (Prompt Template User permission set) is incorrect because this permission allows users to use prompts, but not create or manage them.

Option C (LLM configuration in Data Cloud) is unrelated to the ability to access Prompt Builder.


Salesforce Prompt Builder Permissions: https://help.salesforce.com/s/articleView?id=sf.prompt_builder_permissions.htm


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