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Salesforce Public Sector Solutions Exam Questions

Exam Name: Salesforce Public Sector Solutions Accredited Professional
Exam Code: Public Sector Solutions
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Actual Exam Duration: 75 Minutes
Number of Public Sector Solutions practice questions in our database: 100 (updated: Mar. 28, 2025)
Expected Public Sector Solutions Exam Topics, as suggested by Salesforce :
  • Topic 1: Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
  • Topic 2: Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultant in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
  • Topic 3: Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solution, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.
Disscuss Salesforce Public Sector Solutions Topics, Questions or Ask Anything Related

Otis

8 days ago
Just became Salesforce certified! Pass4Success's prep materials were worth every penny.
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Catherin

1 months ago
Thanks Pass4Success! Your materials made passing the Salesforce Public Sector exam a breeze.
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Cammy

2 months ago
Passed my Salesforce exam today! Pass4Success's practice questions were a lifesaver.
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Ciara

2 months ago
Passing the Salesforce Public Sector Solutions exam was a milestone for me. One challenging question was about data security and compliance. It asked how to ensure that a public sector solution complies with data protection regulations. I was uncertain, but the practice questions from Pass4Success were very helpful.
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Leanna

3 months ago
Salesforce certification in the bag! Pass4Success helped me prepare efficiently. Grateful!
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Georgeanna

3 months ago
I am excited to have passed the Salesforce Public Sector Solutions exam. A tricky question was about customer experience. It asked how to design a public sector solution that improves citizen satisfaction and engagement. I was a bit unsure, but Pass4Success practice questions were a great resource.
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Jerrod

4 months ago
I passed the Salesforce Public Sector Solutions exam with flying colors. One question that I found difficult was about configuring and managing Salesforce Public Sector Solutions. It asked how to set up a public sector solution to ensure compliance with local regulations. I wasn't entirely sure, but the practice questions from Pass4Success helped a lot.
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Stephane

4 months ago
Pass4Success rocks! Their questions were super relevant for the Salesforce exam I just aced.
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Jerilyn

4 months ago
Passing the Salesforce Public Sector Solutions exam was a great accomplishment. There was a question about product features and functionality that threw me off. It asked about the specific features of Salesforce Public Sector Solutions that enhance transparency and accountability. Thanks to Pass4Success practice questions, I managed to answer it.
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Sherell

5 months ago
I successfully passed the Salesforce Public Sector Solutions exam. One challenging question was about solution design and implementation. It asked how to approach designing a solution that meets both the technical and operational needs of a public sector client. I was unsure, but the practice questions from Pass4Success were invaluable.
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Gerald

5 months ago
Phew! Passed the Public Sector Solutions exam. Couldn't have done it without Pass4Success materials.
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Alease

5 months ago
The Salesforce Public Sector Solutions exam was tough, but I passed! A question that puzzled me was related to Salesforce Lightning and OmniStudio. It asked about the specific components of OmniStudio that are most beneficial for public sector use cases. I had to think hard, but Pass4Success practice questions made a big difference.
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Niesha

6 months ago
I am thrilled to have passed the Salesforce Public Sector Solutions Accredited Professional exam. One of the questions that caught me off guard was about the different Salesforce Public Sector Cloud offerings. It asked to differentiate between Government Cloud and Government Cloud Plus. I wasn't completely confident, but the practice questions from Pass4Success were a great help.
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Felix

6 months ago
Nailed the Salesforce certification! Pass4Success made prep so much easier and quicker.
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Herminia

6 months ago
Passing the Salesforce Public Sector Solutions exam was a significant achievement for me. There was a tricky question about driving successful outcomes in public sector projects. It asked how to measure success in terms of citizen engagement and service delivery. I was a bit unsure, but Pass4Success practice questions helped me prepare well.
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Avery

7 months ago
I recently passed the Salesforce Public Sector Solutions Accredited Professional exam and it was a challenging yet rewarding experience. One question that really stumped me was about the specific needs and challenges faced by public sector organizations when implementing Salesforce solutions. I wasn't entirely sure how to address the unique regulatory requirements, but thanks to the practice questions from Pass4Success, I managed to get through it.
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Bette

7 months ago
Lastly, be ready for questions on implementing Salesforce for judicial systems. Study how to configure case management for courts, including docket management and scheduling.
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Andra

7 months ago
Just passed the Salesforce Public Sector Solutions exam! Thanks Pass4Success for the spot-on practice questions.
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Lemuel

7 months ago
Passing the Salesforce Public Sector Solutions Accredited Professional exam was a rewarding experience, and I owe it to Pass4Success practice questions. The exam covered important topics like Implementation Considerations and Customer Experience. One question that challenged me was about strategies to enhance trust and satisfaction among citizens and constituents using Salesforce solutions. Despite my initial doubts, I successfully passed the exam.
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Christiane

8 months ago
My exam experience for the Salesforce Public Sector Solutions Accredited Professional exam was great, thanks to Pass4Success practice questions. The topics on Implementation Considerations and Customer Experience were crucial for the exam. One question that I remember was about the unique regulatory requirements for public sector entities when implementing Salesforce solutions. Despite some uncertainty, I was able to pass the exam.
upvoted 0 times
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Dawne

9 months ago
Successfully certified in Salesforce Public Sector Solutions! Pass4Success's prep materials were invaluable. Thanks for the time-saving resources!
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Rodolfo

9 months ago
Passed the Salesforce exam with flying colors! Pass4Success's questions were right on target. Thank you for making my study time so efficient!
upvoted 0 times
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Kathryn

9 months ago
I recently passed the Salesforce Public Sector Solutions Accredited Professional exam with the help of Pass4Success practice questions. The exam covered topics like Implementation Considerations and Customer Experience. One question that stood out to me was related to the best practices for customizing Salesforce solutions in the public sector. Although I was unsure of the answer at first, I managed to pass the exam successfully.
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Vi

10 months ago
Aced the Salesforce Public Sector Solutions certification! Pass4Success's materials were a lifesaver. Grateful for the quick and effective prep.
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Stanford

10 months ago
Service delivery was another important area. You might encounter questions about setting up and customizing the Public Sector Portal. Focus on understanding how to configure self-service options and knowledge articles for citizens. Pass4Success really helped me grasp these concepts in a short time, enabling me to pass the exam.
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Elina

10 months ago
Salesforce Public Sector Solutions certified! Pass4Success's exam questions were incredibly relevant. Couldn't have done it without their help!
upvoted 0 times
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Alyce

11 months ago
Just passed the Salesforce Public Sector Solutions exam! Thanks Pass4Success for the spot-on practice questions. Saved me weeks of prep time!
upvoted 0 times
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Free Salesforce Public Sector Solutions Exam Actual Questions

Note: Premium Questions for Public Sector Solutions were last updated On Mar. 28, 2025 (see below)

Question #1

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.

Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

Reveal Solution Hide Solution
Correct Answer: D

In the Business Rules Engine (BRE) of Salesforce Public Sector Solutions, when applications are being prioritized incorrectly, the Decision Matrix is a critical component to examine. The Decision Matrix defines the logic and criteria for decision-making processes, such as prioritization of applications. If applications are not being prioritized as expected, it's likely that the configuration within the Decision Matrix does not align with the intended criteria or rules. Adjusting the logic or criteria within the Decision Matrix can correct the prioritization process, ensuring that applications are evaluated and prioritized accurately according to the organization's requirements.


Question #2

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

Reveal Solution Hide Solution
Correct Answer: D

For public sector use cases involving licensing and permitting, Salesforce provides a specific Licenses and Permits template within the Experience Cloud. This template is pre-configured with components tailored to these scenarios, offering a streamlined setup and deployment process.

Licenses and Permits Template:

This template includes pre-built pages and components designed to handle common licensing and permitting processes, such as application submission, status tracking, and renewals.

It provides a user-friendly interface and integrates with other Salesforce features to offer a comprehensive solution for public sector agencies.

Pre-configured Components:

The template includes components such as OmniScripts for guided workflows, FlexCards for data display, and various forms and lists to manage licensing and permitting tasks.

These components help reduce the time and effort required to build and configure the site, allowing agencies to quickly deploy a functional solution.

By using the Licenses and Permits template, the city can leverage pre-configured components to address their specific needs efficiently, minimizing the need for extensive customization.


Salesforce Help: Experience Cloud Templates

Salesforce Public Sector Solutions Documentation

Question #3

Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes.

Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application's history and approval must be auditable.

What will technical consultant suggest to Bobahaven is the solution for this requirement?

Reveal Solution Hide Solution
Correct Answer: B

In Salesforce Public Sector Solutions, managing approvals for permit applications is crucial, especially when regulatory compliance requires additional managerial sign-off for applications exceeding a certain duration. Implementing an approval process is the recommended solution to meet these requirements effectively:

Approval Process:

An approval process in Salesforce allows for the automation of approval workflows based on predefined criteria. This ensures that applications follow a consistent and auditable approval path.

For applications with a duration longer than 12 months, the approval process can be configured to route the approval request to the user's manager automatically.

Steps to Implement:

Navigate to Setup > Process Automation > Approval Processes.

Create a new approval process for the Permit Application object.

Define the entry criteria to check if the application duration exceeds 12 months.

Set the approval steps to include routing the approval request to the user's manager.

Ensure that the approval process captures all necessary audit trails, including timestamps and approver details, to maintain compliance.

By implementing an approval process, Bobahaven ensures that applications meeting the specific criteria are escalated appropriately, maintaining regulatory compliance and providing an auditable history of approvals.


Salesforce Help: Approval Processes

Salesforce Public Sector Solutions Documentation

Question #4

A governance agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the intelligent Form Reader (IFR).

What three steps should a technical consultant configure to satisfy the agency's use case?

Reveal Solution Hide Solution
Correct Answer: A, B, E

To automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR) in Salesforce Public Sector Solutions, the following steps should be configured:

Enable Intelligent Form Reader:

Navigate to Setup and search for Intelligent Form Reader.

Enable the Intelligent Form Reader, which allows the system to process and interpret scanned documents.

Enable OCR Setting in the Document:

Ensure that OCR (Optical Character Recognition) settings are enabled for the documents. This allows the system to recognize and extract text from scanned images.

OCR settings can typically be configured within the document management settings or within the IFR configuration settings.

Set Up Data Extraction:

Configure the data extraction rules to specify which data fields need to be extracted from the scanned documents. This involves setting up the templates and rules for extracting specific information such as the date of birth.

Define the mapping rules to map the extracted data to the corresponding fields in the Application record.

By following these steps, the governance agency can automate the extraction and mapping of constituent data from scanned documents, ensuring accurate and efficient data entry into the system.


Salesforce Help: Intelligent Form Reader

Salesforce Help: OCR Settings

Salesforce Public Sector Solutions Documentation

Question #5

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

Reveal Solution Hide Solution
Correct Answer: D

For public sector use cases involving licensing and permitting, Salesforce provides a specific Licenses and Permits template within the Experience Cloud. This template is pre-configured with components tailored to these scenarios, offering a streamlined setup and deployment process.

Licenses and Permits Template:

This template includes pre-built pages and components designed to handle common licensing and permitting processes, such as application submission, status tracking, and renewals.

It provides a user-friendly interface and integrates with other Salesforce features to offer a comprehensive solution for public sector agencies.

Pre-configured Components:

The template includes components such as OmniScripts for guided workflows, FlexCards for data display, and various forms and lists to manage licensing and permitting tasks.

These components help reduce the time and effort required to build and configure the site, allowing agencies to quickly deploy a functional solution.

By using the Licenses and Permits template, the city can leverage pre-configured components to address their specific needs efficiently, minimizing the need for extensive customization.


Salesforce Help: Experience Cloud Templates

Salesforce Public Sector Solutions Documentation


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