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Salesforce OmniStudio Consultant Exam Questions
- Salesforce Consultant Certifications
- Salesforce OmniStudio Consultant Certifications
- Topic 1: FlexCards: This section of the exam covers explaining the capabilities, use cases, and the goal of utilizing FlexCards. It also covers designing Flex Cards to make sure that they are according to the needs of customers.
- Topic 2: OmniScript: This section explains the structure of OmniScript and the validation process of building OmniScript processes to meet the expectations of customers.
- Topic 3: Data Tools: This section of the exam covers the explanation of the goal and advantages of Integration Procedures and DataRaptors. It also covers designing and combining processes and related DataRaptors.
- Topic 4: Best Fit Solutioning: This section of the exam covers analyzing business needs and ensuring the solutions are designed using OmniStudio tools following best practices. It also covers how to map process requirements to OmniStudio capabilities.
Free Salesforce OmniStudio Consultant Exam Actual Questions
Note: Premium Questions for OmniStudio Consultant were last updated On Dec. 21, 2024 (see below)
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts,
Choose 2 answers
A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
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