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Salesforce OmniStudio Consultant Exam Questions
- Salesforce Consultant Certifications
- Salesforce OmniStudio Consultant Certifications
- Topic 1: FlexCards: This section of the exam covers explaining the capabilities, use cases, and the goal of utilizing FlexCards. It also covers designing Flex Cards to make sure that they are according to the needs of customers.
- Topic 2: OmniScript: This section explains the structure of OmniScript and the validation process of building OmniScript processes to meet the expectations of customers.
- Topic 3: Data Tools: This section of the exam covers the explanation of the goal and advantages of Integration Procedures and DataRaptors. It also covers designing and combining processes and related DataRaptors.
- Topic 4: Best Fit Solutioning: This section of the exam covers analyzing business needs and ensuring the solutions are designed using OmniStudio tools following best practices. It also covers how to map process requirements to OmniStudio capabilities.
Free Salesforce OmniStudio Consultant Exam Actual Questions
Note: Premium Questions for OmniStudio Consultant were last updated On Jan. 24, 2025 (see below)
A company has several customer support departments. Each
department has different case creation processes, but they want to unify
them into a single LWC OmniScript. During the discovery, the consultant
identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns
Which feature should the consultant recommend to improve performance and address users concerns?
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts,
Choose 2 answers
A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
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