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Salesforce Health Cloud Accredited Professional Exam Questions
- Topic 1: Discovery: This phase helps project managers identify personas and stakeholders based on customer use cases. It involves analyzing essential project capabilities to meet customer needs and gathering functional and technical requirements for successful outcomes.
- Topic 2: Design: Here, health cloud professionals design solutions for Health Cloud features according to best practices and specific customer requirements. Patients, providers, and facilities are modeled using appropriate Health Cloud objects.
- Topic 3: Implement: In implementation, Health Cloud administrators configure the finalized design specifications and best practices. Applications are tailored to customer needs, integrating OmniStudio components, and customizations as required.
- Topic 4: Deploy: Deployment managers use this skill to ensure pre- and post-deployment steps specific to each use case, ensuring a smooth transition from setup to operation that aligns with customer needs.
Free Salesforce Health Cloud Accredited Professional Exam Actual Questions
Note: Premium Questions for Health Cloud Accredited Professional were last updated On Jan. 16, 2025 (see below)
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers
When onboarding a new business unit to Health Cloud while protecting sensitive data for the existing Service Cloud users, adjusting Organization-Wide Defaults (OWD) is critical.
Recommended Settings:
Health Details to Controlled by Parent or Private:
Ensures that only users with appropriate access to parent records (e.g., Person Accounts or Cases) can view sensitive health-related information.
Person Accounts to Private:
Restricts visibility of patient data at the account level, limiting access to users within the appropriate Health Cloud business unit.
Related Clinical Objects to Controlled by Parent or Private:
Applies restricted access to clinical objects like care plans, conditions, and encounters to ensure that PHI is not accessible to Service Cloud users.
Why Other Options Are Less Suitable:
B . Account and Contract to Private: Relevant for managing non-healthcare data but not directly tied to PHI protection.
D . Contact to Controlled by Parent: While this helps manage access to contact data, it does not address broader clinical objects or PHI.
A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
Tracking socioeconomic and cultural barriers that could hinder a patient's progress requires Salesforce Health Cloud's Social Determinants of Health (SDoH) capability.
Key Features of Social Determinants of Health:
Comprehensive Patient View:
Captures data on factors like income, education, housing, and transportation that influence health outcomes.
Risk Identification:
Identifies potential barriers and integrates them into care plans, enabling proactive intervention.
Care Coordination:
Helps care teams design support services and interventions tailored to individual patient needs.
Why Other Options Are Less Suitable:
B . Clinical Barriers: While useful, this focuses on clinical obstacles rather than broader socioeconomic factors.
C . Utilization Management: Centers on managing care authorizations, not patient barriers.
D . Care Blockers: Not a formal Health Cloud capability; overlaps conceptually with SDoH.
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Which two data exchange standards support clinical data in Health Cloud?
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