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Salesforce FSL-201 Exam Questions

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Nov. 16, 2024)
Expected FSL-201 Exam Topics, as suggested by Salesforce :
  • Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference
Disscuss Salesforce FSL-201 Topics, Questions or Ask Anything Related
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Miesha

5 days ago
Field Service Lightning mobile app questions caught me off guard. Review offline capabilities and custom actions for technicians on-the-go.
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Bernardine

6 days ago
Pass4Success nailed it with their practice tests. Passed my Salesforce Field Service exam with flying colors!
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Gilbert

8 days ago
I successfully passed the Salesforce Field Service exam, and the Pass4Success practice questions were instrumental. There was a question about planning for FSL, specifically on how to create a rollout plan for a large organization. I wasn't entirely sure of the steps, but I still made it through.
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Alysa

22 days ago
The Salesforce Field Service exam is behind me now, and I owe a lot to the Pass4Success practice questions. A challenging question was about FSL Scheduling and Policies. It asked how to set up scheduling rules for different service appointments. I was unsure about the exact configuration but managed to pass.
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Georgeanna

1 months ago
Resource Scheduling Optimization (RSO) was a hot topic. Be prepared to explain how to configure and optimize scheduling policies for different scenarios.
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Billye

1 months ago
I just passed the Salesforce Field Service exam, and the Pass4Success practice questions were a lifesaver. One question that caught me off guard was about FSL Contractors. It asked how to manage contractor skills and availability effectively. I wasn't completely confident in my answer, but I still passed.
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Candra

2 months ago
Woohoo! Certified in Salesforce Field Service. Pass4Success was a lifesaver with their relevant exam prep.
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Chauncey

2 months ago
Glad I studied Work Order management in depth. Lots of scenario-based questions on creating, updating, and closing Work Orders. Know the lifecycle inside out!
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Cyril

2 months ago
Passing the Salesforce Field Service exam was a great achievement for me, thanks to the Pass4Success practice questions. There was a tricky question about the AW Computing Overview, asking how to integrate their existing systems with FSL. I had to think hard about the best approach, but I still managed to get through.
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Salina

2 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Service Territory setup questions were tricky. Make sure you understand how to create and manage hierarchies.
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Francine

2 months ago
I recently passed the Salesforce Field Service exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the main elements of FSL. Specifically, it asked how to configure the Service Territories and their hierarchies. I wasn't entirely sure of the best practices, but I managed to pass the exam.
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Romana

3 months ago
Just passed the Salesforce Field Service exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Goldie

3 months ago
Passing the Salesforce Implement Salesforce Field Service exam was a significant achievement for me, and I attribute my success to the valuable practice questions provided by Pass4Success. The exam delved into the Framework for a Field Service Project Team, which required a thorough understanding of team dynamics and roles. One question that tested my knowledge was related to the collaboration between field technicians and dispatchers within the project team. Despite some initial uncertainty, I was able to answer the question correctly and pass the exam.
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Ty

4 months ago
My experience with the Salesforce Implement Salesforce Field Service exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to confidently navigate through topics like Geocoding and Data Integration Rules Within Field Service. One question that I remember encountering was about the importance of data integration rules in optimizing field service operations. While I had some doubts about the specifics, I managed to pass the exam with a solid understanding of the concept.
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Buck

4 months ago
Successfully completed the Salesforce Field Service certification! Key areas to focus on: mobile app configuration and offline priming. Expect questions on inventory management and product consumption. Pass4Success's practice tests were a lifesaver, providing relevant and up-to-date questions that boosted my confidence. Highly recommend their materials for quick and effective exam prep!
upvoted 0 times
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Benedict

5 months ago
Just passed the Salesforce Field Service exam! A key topic was work order management. Expect questions on status transitions and service appointment scheduling. Study the Work Order lifecycle thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Stephanie

5 months ago
I recently passed the Salesforce Implement Salesforce Field Service exam with the help of Pass4Success practice questions. The exam covered topics such as Geocoding and Data Integration Rules Within Field Service, as well as the Framework for a Field Service Project Team. One question that stood out to me was related to the capabilities of the Dispatcher Console, which required a deep understanding of how to optimize scheduling and routing for field service technicians. Despite being unsure of the answer at first, I was able to pass the exam successfully.
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Margret

5 months ago
Aced the Salesforce Field Service exam! Be ready for scenarios involving work order management and service resource skills. Understand how to set up and use territories effectively. Pass4Success's exam prep materials were invaluable – their questions closely mirrored the actual exam content. So grateful for the comprehensive coverage!
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Jaime

8 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Watch out for questions on scheduling optimization – know how to configure and use the scheduling policy builder. Study up on service appointment lifecycle stages and status transitions. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
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Free Salesforce FSL-201 Exam Actual Questions

Note: Premium Questions for FSL-201 were last updated On Nov. 16, 2024 (see below)

Question #1

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


Question #2

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

Reveal Solution Hide Solution
Correct Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


Question #3

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

Reveal Solution Hide Solution
Correct Answer: B

Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that work together on service appointments.


Question #4

Universal Containers wants to reduce its mean-time-to-service.

Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, E

Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.


Question #5

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

Reveal Solution Hide Solution
Correct Answer: C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.


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