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Salesforce FSL-201 Exam Questions

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Mar. 19, 2025)
Expected FSL-201 Exam Topics, as suggested by Salesforce :
  • Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference
Disscuss Salesforce FSL-201 Topics, Questions or Ask Anything Related
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Jose

14 days ago
Contract management in Field Service was covered. Know how to create service contracts, contract line items, and entitlements.
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Chantell

16 days ago
Salesforce Field Service certified! Pass4Success, your exam prep was a game-changer. So grateful!
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Nelida

28 days ago
Skills and certifications for service resources were important. Understand how to set up and match skills to work order requirements.
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Adell

1 months ago
Crew Management questions appeared. Be familiar with setting up service crews, assigning work, and managing crew schedules.
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Tiffiny

2 months ago
Thanks Pass4Success! Your practice questions were key to passing my Salesforce Field Service exam so quickly.
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Jospeh

2 months ago
Service Report Templates were a focus. Know how to create custom templates and generate reports for different service scenarios.
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Lettie

2 months ago
The Salesforce Field Service exam is now behind me, and the Pass4Success practice questions were invaluable. One tricky question was about the FSL Overview. It asked how to explain the benefits of FSL to a potential client. I wasn't sure of the best way to articulate it but still passed.
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Kathryn

2 months ago
Knowledge Articles integration with Field Service was emphasized. Understand how to create and associate articles with work orders and service appointments.
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Chaya

3 months ago
Aced the Salesforce Field Service exam! Pass4Success made it possible with their on-point study materials.
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Celestine

3 months ago
Inventory management questions were detailed. Be ready to explain van stock, product requests, and transfer processes.
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Josphine

3 months ago
Asset management was key. Know how to track product warranties, create maintenance plans, and manage asset hierarchies.
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Domonique

3 months ago
I recently passed the Salesforce Field Service exam, and the Pass4Success practice questions were a big help. A difficult question was about the initial configuration of FSL. It asked how to set up the Field Service settings and permissions. I wasn't completely confident but still managed to pass.
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Nikita

3 months ago
Salesforce Field Service cert in the bag! Pass4Success, you're the real MVP for quick and effective prep.
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Marylin

4 months ago
Appointment Booking and Scheduling questions were prevalent. Understand how to set up and manage operating hours, work types, and time slots.
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Chara

4 months ago
Passing the Salesforce Field Service exam was a milestone, and the Pass4Success practice questions were very helpful. One question that puzzled me was about the Dispatcher Console. It asked how to customize the console for different dispatcher roles. I wasn't sure of the best approach but passed nonetheless.
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Miesha

4 months ago
Field Service Lightning mobile app questions caught me off guard. Review offline capabilities and custom actions for technicians on-the-go.
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Bernardine

4 months ago
Pass4Success nailed it with their practice tests. Passed my Salesforce Field Service exam with flying colors!
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Gilbert

4 months ago
I successfully passed the Salesforce Field Service exam, and the Pass4Success practice questions were instrumental. There was a question about planning for FSL, specifically on how to create a rollout plan for a large organization. I wasn't entirely sure of the steps, but I still made it through.
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Alysa

5 months ago
The Salesforce Field Service exam is behind me now, and I owe a lot to the Pass4Success practice questions. A challenging question was about FSL Scheduling and Policies. It asked how to set up scheduling rules for different service appointments. I was unsure about the exact configuration but managed to pass.
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Georgeanna

5 months ago
Resource Scheduling Optimization (RSO) was a hot topic. Be prepared to explain how to configure and optimize scheduling policies for different scenarios.
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Billye

5 months ago
I just passed the Salesforce Field Service exam, and the Pass4Success practice questions were a lifesaver. One question that caught me off guard was about FSL Contractors. It asked how to manage contractor skills and availability effectively. I wasn't completely confident in my answer, but I still passed.
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Candra

6 months ago
Woohoo! Certified in Salesforce Field Service. Pass4Success was a lifesaver with their relevant exam prep.
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Chauncey

6 months ago
Glad I studied Work Order management in depth. Lots of scenario-based questions on creating, updating, and closing Work Orders. Know the lifecycle inside out!
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Cyril

6 months ago
Passing the Salesforce Field Service exam was a great achievement for me, thanks to the Pass4Success practice questions. There was a tricky question about the AW Computing Overview, asking how to integrate their existing systems with FSL. I had to think hard about the best approach, but I still managed to get through.
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Salina

6 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Service Territory setup questions were tricky. Make sure you understand how to create and manage hierarchies.
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Francine

6 months ago
I recently passed the Salesforce Field Service exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the main elements of FSL. Specifically, it asked how to configure the Service Territories and their hierarchies. I wasn't entirely sure of the best practices, but I managed to pass the exam.
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Romana

7 months ago
Just passed the Salesforce Field Service exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Goldie

7 months ago
Passing the Salesforce Implement Salesforce Field Service exam was a significant achievement for me, and I attribute my success to the valuable practice questions provided by Pass4Success. The exam delved into the Framework for a Field Service Project Team, which required a thorough understanding of team dynamics and roles. One question that tested my knowledge was related to the collaboration between field technicians and dispatchers within the project team. Despite some initial uncertainty, I was able to answer the question correctly and pass the exam.
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Ty

8 months ago
My experience with the Salesforce Implement Salesforce Field Service exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to confidently navigate through topics like Geocoding and Data Integration Rules Within Field Service. One question that I remember encountering was about the importance of data integration rules in optimizing field service operations. While I had some doubts about the specifics, I managed to pass the exam with a solid understanding of the concept.
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Buck

8 months ago
Successfully completed the Salesforce Field Service certification! Key areas to focus on: mobile app configuration and offline priming. Expect questions on inventory management and product consumption. Pass4Success's practice tests were a lifesaver, providing relevant and up-to-date questions that boosted my confidence. Highly recommend their materials for quick and effective exam prep!
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Benedict

9 months ago
Just passed the Salesforce Field Service exam! A key topic was work order management. Expect questions on status transitions and service appointment scheduling. Study the Work Order lifecycle thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Stephanie

9 months ago
I recently passed the Salesforce Implement Salesforce Field Service exam with the help of Pass4Success practice questions. The exam covered topics such as Geocoding and Data Integration Rules Within Field Service, as well as the Framework for a Field Service Project Team. One question that stood out to me was related to the capabilities of the Dispatcher Console, which required a deep understanding of how to optimize scheduling and routing for field service technicians. Despite being unsure of the answer at first, I was able to pass the exam successfully.
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Margret

10 months ago
Aced the Salesforce Field Service exam! Be ready for scenarios involving work order management and service resource skills. Understand how to set up and use territories effectively. Pass4Success's exam prep materials were invaluable – their questions closely mirrored the actual exam content. So grateful for the comprehensive coverage!
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Jaime

12 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Watch out for questions on scheduling optimization – know how to configure and use the scheduling policy builder. Study up on service appointment lifecycle stages and status transitions. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
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Free Salesforce FSL-201 Exam Actual Questions

Note: Premium Questions for FSL-201 were last updated On Mar. 19, 2025 (see below)

Question #1

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

Reveal Solution Hide Solution
Correct Answer: B

This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5


Question #2

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


Question #3

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

Reveal Solution Hide Solution
Correct Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


Question #4

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, C

These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.


Question #5

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: A

Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.


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